Glossary
Technology
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AI ConciergeAn AI-powered virtual assistant that answers guest questions and handles common requests automatically, around the clock, through chat or messaging.AI PricingThe use of artificial intelligence and machine learning to automatically optimize vacation rental nightly rates in real time.API ConnectionAn API connection is a technical integration that allows two software platforms to exchange data automatically, enabling vacation rental tools to work together in real time.Automated MessagesPre-written guest communications that are automatically sent based on booking events or scheduled timing.Automated Review ResponseAutomated review response uses templates or AI to reply to guest reviews on booking platforms without requiring manual input for each response.
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Channel ManagerSoftware that synchronizes property listings, availability, and pricing across multiple booking platforms.Channel MappingChannel mapping is the process of correctly matching a property's room or unit types and rate plans in a PMS or channel manager to each OTA's corresponding fields so listings and rates sync accurately.CRMCustomer relationship management software used to track guest interactions, preferences, and communication for retention and remarketing.
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Derived RatesRate plans calculated automatically from a base or parent rate by a fixed offset or percentage, so changing the base updates every linked rate.Digital GuidebookA digital guidebook is an online resource hosts provide to guests with property instructions, local recommendations, and essential information accessible by smartphone.Dynamic PricingAn automated pricing strategy that adjusts nightly rates in real-time based on demand, competition, and market conditions.
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Occupancy SensorA device that detects presence or occupancy in a space, used to manage energy and to flag potential unauthorized occupancy or parties without recording video or audio.Open APIA publicly available programming interface that allows third-party developers to integrate with a platform.Owner PortalA dedicated dashboard where property owners can view their rental performance, bookings, and financial statements.
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Rate PushRate push is the process by which a channel manager sends updated rates and availability out to all connected OTAs so pricing stays consistent across channels.Revenue Management System (RMS)Specialized software that uses data analytics to optimize vacation rental pricing and maximize revenue across a portfolio.
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Smart LockAn electronic lock that allows keyless property access using codes, apps, or other digital credentials.Smart ThermostatAn internet-connected thermostat that lets hosts control and cap heating and cooling remotely, saving energy between stays and setting comfortable temperatures for arrivals.
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