Your Guide to Successful
Vacation Rental Management
The Ultimate Airbnb Host GuideAirbnb InsuranceAnswering Frequently Asked Questions About Airbnb Contacting AirbnbHow does the Airbnb Security Deposit Work for Hosts? Airbnb Service Fees How Much Does Airbnb Charge Hosts? Airbnb cleaning fees for hosts Airbnb ExperiencesHow to Become an Airbnb HostAirbnb Host requirementsThings you should do before joining AirbnbHow to list your property on Airbnb? How do OTAs work?Airbnb Host Cancellation PolicyAirbnb Owner LoginAirbnb Guest Reviews
Contacting Airbnb - Vacation Rental Guide
Despite the common misconception, hosts too are customers of Airbnb. While it is true that guests are the money-making side of Airbnb, without hosts there will be no listings for guests to book. Therefore, both parties are equally important for the smooth running of the platform.
Some reasons why you will have to contact Airbnb Support as a host
Hosts should reach out to Airbnb support when encountering issues related to listings, bookings, guests or other disruptions to service. Some common scenarios for contacting Airbnb Support as a host include:
- Property damage
- Stolen goods
- Damage deposit claims
- Guests overstaying checkout or refusing to leave your property altogether
- Technical problems with Airbnb’s website or app
- Payment issues
What to do before contacting Airbnb
Go through the Help Center
Airbnb’s Help Center contains extensive, updated guides for both hosts and guests. Type your query in the search bar or choose from the list of help articles and guides on the page.
Explore the Resource Center
The Resource Center is Airbnb’s curated library of articles and videos covering everything about Airbnb hosting— from property design tips and pricing strategies to creating an appealing Airbnb listing. It also has success stories from top Airbnb hosts.
Use the Community Center
The Airbnb Community Center is the official global host forum. It allows you to search for answers shared by other hosts from around the world or ask them your own questions in turn.
Tip: Search for your keywords to check if your question has been addressed before before posting it.
Live chat with a Superhost
Airbnb’s Ask a Superhost connects you with highly rated hosts in your region for personalized advice on listings, guest experience and optimization.
Get answers to your questions, tips and guidance on how to succeed at hosting on Airbnb.
Newsroom
If you are looking for information about the latest updates, changes and trends on Airbnb, check out the Newsroom.
How to contact Airbnb Support as a host
There are different ways to contact Airbnb depending on the nature and urgency of your situation. They are:
If it’s not urgent, contact Airbnb via email at support@airbnb.com. Airbnb support usually takes 1-2 business days to reply though this can take longer depending on issue complexity and case volume.
Make sure your email is written clearly and any required files have been attached.
Call
If you require Airbnb support urgently, give them a call. The number is 1-844-234-2500.
Make sure you have all information at hand before making the call and take notes of the customer support agent’s responses. Don’t always expect to have the issue resolved with the one phone call however as you may be asked to upload/email certain documents/images to relevant people at Airbnb admin.
Live chat
Using the live chat feature can yield faster replies — often within an hour though it can stretch up to a few hours sometimes— especially during business hours.
Log in to your account and navigate to Profile / Help / Contact Us to start the process.
X (Twitter)
Airbnb support is known to be very active on X (formerly Twitter) and direct messaging them on the platform has been known to garner a faster response. Direct message @AirbnbHelp.
In Conclusion
Millions of people host on Airbnb around the world so getting live support can often feel slow. Before reaching out, it’s best to use the self-service tools provided by Airbnb — from the Help Center to asking a Superhost.
More often than not, these options help you resolve your issue without long wait times.
Ready to find out how Hostaway can transform your business?
Launched in 2015, Hostaway has helped thousands of vacation rental property managers regain their focus on growing their business. Hostaway takes pride in aligning itself with the needs of the fast evolving landscape and always provide reliable technology and great support. Sign up today!
Don't get stuck in a broken routine with poor software, manage your properties with Hostaway and experience a better business and life right away!