Hostaway Automation
Hostaway Automation is a set of workflow automation tools within the Hostaway platform that streamline repetitive property management tasks. It includes automated guest messaging, task assignment triggers, review management, payment processing, and custom workflow rules. These automation features help property managers save hours of manual work daily, reduce errors, and deliver a consistent guest experience across their entire property portfolio.
Frequently Asked Questions
What is Hostaway Automation and what can it automate?
Hostaway Automation is a suite of workflow tools that automate repetitive property management tasks. It can automate guest messaging at every booking stage, cleaning and maintenance task assignment after checkouts, review requests and response management, payment collection and owner payouts, rate adjustments across channels, and custom trigger-based workflows tailored to your specific operational needs.
How does Hostaway Automation handle guest messaging?
Hostaway Automation sends pre-configured messages triggered by booking events such as reservation confirmation, pre-arrival (with check-in instructions and access codes), day-of check-in reminders, mid-stay check-ins, checkout reminders, and post-stay review requests. Messages are personalized using dynamic fields that automatically insert guest names, property details, dates, and access codes, ensuring each guest receives relevant, timely information.
Can Hostaway Automation create custom workflow rules?
Yes, Hostaway supports custom automation rules based on specific triggers and conditions. For example, you can create rules that automatically assign a specific cleaning team based on property location, send different check-in instructions based on booking channel, adjust minimum stays when gap nights are detected, or escalate maintenance requests that remain unresolved after a set period. These custom workflows adapt the platform to your exact operational processes.
How much time does Hostaway Automation save property managers?
Property managers using Hostaway Automation typically save 2-3 hours per property per month on repetitive tasks like guest messaging, task coordination, and review management. For a portfolio of 20 properties, that translates to 40-60 hours saved monthly. The automation also reduces human error in areas like rate updates and guest communication, improving both operational consistency and guest satisfaction scores.
← Back to Glossary
