Truvi Review: Guest Screening and Damage Protection

What Truvi is

Truvi is a guest screening and damage protection program, and it says up front that it isn't insurance. In Truvi's own words, it's "not insurance" but "insurance-backed." The company explains that "while not an insurer, Truvi Protection is secured by an underwriting agreement with an insurance company." An insurer stands behind the payouts, but the product a host buys is protection, not a policy the host holds. That difference decides what Truvi can and can't do for you, and it's why this review treats it as a damage protection tool rather than a policy.

If you searched for Superhog

Many hosts know this company by its former name. Truvi is the rebrand of Superhog, and the old superhog.com address now redirects to truvi.com. If you arrived looking for Superhog, the screening-plus-protection model is the same lineage under a new name.

What it covers

Truvi bundles two jobs: guest screening before arrival and damage protection during the stay. The company frames the flow as "screen before they arrive, protect while they stay, claim after they leave." Per the Hostaway marketplace listing, screening includes ID verification, a criminal background check, and a sex offender check. Damage protection covers guest-caused damage up to a level the host selects, paid out directly to the host. Truvi positions the combination to "remove the need for deposits or waivers," so it stands in for both a security deposit and a damage waiver.

The screening and protection layers work together. Screening aims to reduce the chance of a problem guest before check-in, and protection covers guest-caused damage if something goes wrong during the stay. Because both run on the same per-booking charge, a host sees one line rather than a deposit hold plus a separate waiver.

The gap is liability coverage. Truvi's product is guest screening plus damage protection, and a guest-injury lawsuit is a liability matter that no line in Truvi's published coverage answers.

Stated limits and costs

• Damage protection is selectable from $0 to $1,000,000. Hosts choose the level they want to protect within that range.
• Truvi runs a pay-per-booking model that spans screening, protection, and claims.
• Per-booking pricing amounts sit behind Truvi's pricing page and aren't publicly stated here.
• Country and state availability aren't enumerated. Truvi claims protection across multiple countries but doesn't list them.

How you buy it

Truvi is bought per booking rather than as an annual policy, so cost tracks with volume instead of a fixed premium. It connects through property management systems. Truvi is listed on the Hostaway marketplace, and Truvi maintains its own integrations directory that includes Hostaway. A Hostaway user can connect Truvi to run screening and attach protection to bookings inside their existing workflow. Pricing and protection terms are set by Truvi.

Who it fits

Truvi fits a host or manager who wants guest screening and damage protection in one pay-per-booking tool and who wants to drop security deposits and damage waivers. The screening layer, with ID verification, criminal background, and sex offender checks, is the differentiator for operators who put guest vetting first. Pairing screening with protection in a single per-booking charge suits high-turnover portfolios that would rather not manage deposit holds.

Truvi isn't built to be your liability coverage or your property insurance. It doesn't hold a policy in your name, and it doesn't respond to guest-injury claims. Hosts who need protection against lawsuits, or replacement-cost coverage on the building, carry those through separate insurance.

Caveats and gaps

• Truvi isn't insurance. It's insurance-backed protection with terms set by Truvi under an underwriting agreement, not a policy you hold.
• There's no liability component. Truvi covers guest screening and damage protection; liability insurance is a separate purchase.
• Protection terms are set by the provider. Payout levels and claim handling follow Truvi's rules rather than standardized policy language.
• Per-booking pricing isn't publicly stated. Amounts sit behind Truvi's pricing page.
• Availability isn't enumerated. Truvi claims multi-country coverage but doesn't list the countries or states it serves.

Treat this as reference rather than advice. Confirm current protection terms and pricing straight from Truvi, and where the stakes are high, ask a licensed insurance agent about the liability coverage Truvi leaves out.