Managing multiple properties all at once can be challenging and overwhelming. Hiring a co-host may be an effective solution to improve both your listing and revenue, as well as your reputation. So let’s dive right into the nitty-gritty of co-hosting expenses.
An Airbnb co-host is someone you as a Host or Property Manager can hire to manage a listing or multiple listings. Co-hosts take on responsibilities for maintaining the property on behalf of the Airbnb host. They assist with making sure your Airbnb runs smoothly by taking the pressure off of you.
An Airbnb co-host will perform many responsibilities. It may be as simple as meeting guests at the front door or can include the entire process of handling the booking.
Some of the main and common responsibilities expected of a co-host are as follows:
Communicating with guests
Cleaning your property
Updating your calendar & prices
Coordinating laundry & cleaning
Rectifying any maintenance issues
Restock essential supplies
Welcoming guests in person
Verifying identity of guests
Extra guest services (airport transfer, etc)
Listing your space
The main responsibility will be communicating with guests before, during and after their stay. In other words, the co-hosts duty will be to coordinate the arrival time and check in details for each guest. Some co-hosts will meet the guests in person on arrival, but this is optional as you can also take advantage of an airbnb lockbox.
Another task is likely to be dealing with any issues a guest may have during their stay. For example, a guest may have locked themselves out, or broken something, and so on.
Guests will expect a clean and tidy space upon their arrival. It will be the Cohosts responsibility to coordinate the cleaning of the Airbnb property whether they do it themselves or obtain the services of a cleaning service.
Another one of their duties is to stock the property full of essential amenities. You must provide bare essentials such as toilet paper, towels, soap, linens and bedding for guests.
A not so common everyday duty is to maintain contacts with qualified handyman such as plumbers, electricians and so on, who can carry out essential repairs for the vacation rental on an urgent basis.
Maintaining the listing is another key role of a co-host. The most basic role is leaving Airbnb reviews for guests. Getting 5-stars reviews is essential for the growth of your vacation rental. Other roles may include writing catchy Airbnb titles for the listing and creating attractive vacation rental photos. In other words, little jobs that will make the listing look snazzy and bring in new guests. Keeping tabs on the right price and updating the calendar often is also a role of an Airbnb co-host.
The answer is “Yes” as there are a few restrictions. They can't perform things like:
Changing the Airbnb host payout information
Accessing the taxpayer information
Viewing the host's travel itinerary as a guest
Reviewing messages prior to the co-host being added to the account
The real answer? It depends. I know that’s not the answer you want, but there honestly is no set amount. There are so many variables. While 20% sounds like the average figure, this can vary depending on the tasks they perform.
Some hosts may receive a flat fee each week or month that both parties agree upon.
How much you’ll have to pay an Airbnb co-host hinges entirely on the duties you expect them to perform. Will they be handling everything, including the cleaning? Perhaps, you only expect them to respond to guests and leave reviews?
In other words, the more you expect, the more you will have to pay.
It’s important to have an Airbnb co-host agreement in place, so that both parties are protected. You could easily download a sample Airbnb co-host agreement online, or if you seek a more comprehensive one, you could ask a lawyer to draw up one. Since it’s only a one time investment - it might be apt to seek legal assistance.
When creating your agreement, look to include the following things:
Clearly define the cohosts duties
Earning fees (eg. 20% per booking)
State the payment method (eg. bank transfer)
Extra charges (eg. call out fees)
Liabilities & miscellaneous items
However, remember, Airbnb is a very niche area, so many lawyers may be unfamiliar with Airbnb laws. Also, rules and regulations change greatly from area to area. For this reason, it makes it hard for me to give you good advice.
If a friend or family member is your co-host, it’s unlikely you’ll need an Airbnb co-host agreement. However, if you are a landlord and have a hosting service manage your property, get a contract in place!
There is a good guide on this topic at Airbnb that you should familiarise yourself with too.
If you are new to Airbnb and don’t have family or friends who can help you out, why not contact us at Hostaway? The services we offer are tailored to meet your needs - we can arrange regular cleaners for your property, reply to guest emails, arrange regular cleaning, and manage all your Airbnb needs through our super integrated software platform.