Welcome Book
A welcome book (also called a house manual or guest guide) is a comprehensive reference document provided to vacation rental guests containing everything they need for a comfortable stay. Typical contents include property instructions (Wi-Fi password, appliance operation, thermostat, TV), house rules, check-in and checkout procedures, emergency contacts, and local recommendations for dining, activities, and services. Welcome books can be physical binders placed in the property or digital guides sent via link before arrival. Digital welcome books are increasingly popular as they can be updated easily, include interactive maps and booking links, and reduce printing costs. A well-crafted welcome book reduces guest questions, prevents misuse of appliances, and enhances the overall guest experience.
Frequently Asked Questions
What should a vacation rental welcome book include?
Include Wi-Fi credentials, appliance instructions (thermostat, TV, coffee maker, washer/dryer), house rules, check-in and checkout procedures, emergency contacts, local emergency numbers, parking instructions, trash and recycling guidelines, and local recommendations for restaurants, grocery stores, activities, and medical facilities. A well-organized welcome book reduces guest questions and improves satisfaction.
Should I use a digital or physical welcome book for my vacation rental?
Digital welcome books are increasingly preferred because they can be updated instantly, sent before arrival so guests can plan ahead, include interactive maps and clickable links, and eliminate printing costs. However, having a physical copy at the property is still recommended as a backup for guests who prefer it or lack connectivity. Many managers offer both formats.
How do I create a digital welcome book for vacation rentals?
Use dedicated guidebook tools like Touch Stay, Hostfully, or built-in features within your PMS to create digital welcome books. Include property-specific instructions, embed maps and directions, add clickable links to local businesses, and organize content into clear sections. Send the digital guidebook link to guests in your pre-arrival automated message so they have time to review it before check-in.
How often should I update my vacation rental welcome book?
Review and update welcome books at least quarterly or whenever there are changes to property equipment, house rules, Wi-Fi passwords, local recommendations, or emergency contacts. Seasonal updates are important for properties with seasonal amenities or activities. Digital welcome books make updates easy — a change made once is immediately available to all future guests.
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