October Release Roundup

In case you missed it, here's a summary of all the exciting new features and updates we added to Hostaway over the past month.

💸 Refund Guest Charges

Our numbers show that on average, around 9% of total charges to guests are refunded. These refunds can happen for a number of reasons, like:

• Cancellations
• Reservation alterations
• Damage deposits
• Guest complaints
• Mistakes

Before, you could only send refunds directly through payment providers, like Stripe.

With this new feature, you can now refund charges made through Stripe, as well as offline charges, directly from Hostaway. This means you'll also be able to track and report on the refund in your reporting against the original charge.

>>Learn More

📲 ChatGPT Generated Replies Now On Mobile

Over the past few months, we've added some exciting new ChatGPT-powered functionality to Hostaway, including:

• Optimizing your listing descriptions
• [Generating guest replies

](https://changelog.hostaway.com/july-10-reply-to-guests-using-chatgpt-269215)

• Personalizing replies

Now, we're excited to announce that you can now use ChatGPT to generate guest replies on-the-go using the Hostaway Mobile App.

Also New on the Mobile App:

• Updated, more modern UI/UX update for Chat
• Added search functionality on the Message Templates screen, so you can find the template you're looking for, quickly

>> Learn More

🎉 ...And More

• Delete Unused Coupons on your Hostaway account
• Show Paid and Still Due Charges when invoices before they're fully paid
• Set Permanent Codes for your Smart Locks
• [Create Tasks From the Multi-Calendar

](https://changelog.hostaway.com/create-tasks-from-the-multi-calendar-274361)

>>See All Updates