Before Stephen (the Managing Director) and Dan (the Director of Operations) started using Hostaway to manage their listings, they built their own stack of technology to make running daily business operations less painful. Eventually, they tried different solution providers such as Guesty, which ended up being too complex, and OrbiRental.
One of the biggest pain points was automating messaging. They built a solution themselves using Zapier, then switched to using a more comprehensive solution, such as SmartBnb - a game changer because it was one of the mature pieces of software they had found on what they were looking for in messaging.
They were getting too big for Airbnb and needed to use a multi-channel approach. Stephen and Dan started to look for other solutions and eventually came across Hostaway. All of the original channel managers were too expensive so Hostaway was the bestalternative to fill that gap.
“Hostaway could give us a flat rate per property for the channel management at the start and we used the other providers for the other services. Obviously over time, we decided to move away from other providers and have everything centralised including messaging as Hostaway had built this and we moved fully to you as our only platform”