Hostaway Referral Program Terms and Conditions

Last updated: July 23, 2025

These Referral Program Terms (“Referral Terms”) apply to the Hostaway Referral Program (“the Program”). Please read these Referral Terms carefully and in full.

Introduction

The Program is made available to you by Hostaway, wholly subject to these Referral Terms, the Hostaway Terms of Service, and the Hostaway Privacy Policy.

In the event of any conflict between the Referral Terms and the Hostaway Terms of Service, the Referral Terms shall prevail solely in relation to the Program.

Definitions

For clarity, the following terms are defined as used in these Referral Terms:

• Program: The Hostaway Referral Program governed by these Referral Terms.

• Referrer: An individual or entity participating in the Program by referring new customers to Hostaway using a unique referral link.

• Referred Customer: A new customer who signs up for Hostaway using the Referrer's unique referral link, enters into an annual subscription agreement, and meets all other eligibility requirements under the Program. Customers on monthly or shorter-term agreements are not eligible.

• Existing or Returning Hostaway Customer: Any individual or entity that has or has previously had an active Hostaway account, subscription, or customer relationship, regardless of current account status.

• Successful Referral: A referral where the Referred Customer (a) enters into an annual subscription agreement with Hostaway within 180 days from signing up, (b) pays all applicable onboarding or subscription fees in full, and (c) remains in good standing through the initial payment period, as determined by Hostaway.

• Reward: The $300 USD Tango gift card (or other promotional reward offered by Hostaway) issued to the Referrer upon completion of a Successful Referral.

• Onboarding Discount: A 50% reduction in onboarding fees offered to the Referred Customer when they sign an annual contract with Hostaway.

• Unique Referral Link: The personal link provided to each Referrer to track referrals and ensure eligibility for rewards.

• Fraudulent Activity: Any activity deemed by Hostaway to be manipulative, dishonest, abusive, or in violation of the Program rules, including but not limited to self-referrals, creating fake accounts, or providing false information.

Referral Program Details

For the Referrer

• Reward: $300 USD Tango gift card for each successful referral (all countries and languages). See Tango's Terms of Service for more information.

• Eligibility: The referred person must become a new Hostaway customer and begin an annual billing subscription, and meet all conditions of a Successful Referral.

• Reward Timing: The gift card is paid within 30 business days once the referred customer's billing subscription begins and payment is received by Hostaway. If the referred customer's billing subscription is not paid or is canceled before payment is received, Hostaway reserves the right to withhold or cancel the gift card reward.

• Referral Tracking: The referred customer must use the unique referral link provided to the referrer for tracking and reward eligibility. Failure to use this link will result in disqualification. Merely signing up for the Program does not guarantee eligibility for rewards; all program conditions must be met.

For the Referred Customer

• Onboarding Discount: 50% off Hostaway onboarding fees (annual contract required).

• Eligibility: The Referred Customer must sign up using the Referrer's Unique Referral Link and enter into an annual subscription agreement.

Eligibility and Exclusions

• The referred customer must be a new Hostaway customer and enter into an annual subscription agreement.

• Self-referrals (referring oneself) are strictly prohibited.

• Existing or Returning Hostaway customers are not eligible as Referred Customers.

• Hostaway employees are not eligible to participate as Referrers or Referred Customers.

• Only one reward per Successful Referral will be issued.

• The Program cannot be combined with any other offers, discounts, or promotions, nor applied retroactively.

• Referrals must be made using the unique referral link — manual attribution or crediting is not permitted.

Reward Delivery

• Gift cards will be delivered electronically to the referrer within 30 days of the referred customer's subscription activation and payment.

• Hostaway will notify Referrers by email when a reward has been approved and is ready for delivery.

• Hostaway reserves the right to modify, substitute, or withdraw rewards if necessary due to circumstances beyond its control.

• Onboarding discounts for Referred Customers will be applied at the time of contract signing.

Non-transferability of Rewards

• Rewards are non-transferable and no cash alternatives will be offered.

Limitations on Liability

• Hostaway is not responsible for any delays, loss, or issues with the delivery of rewards once issued.

• Hostaway is not responsible for any taxes, fees or other costs associated with the receipt of rewards. All tax obligations are the sole responsibility of the recipient.

Referral Tracking and Verification

• Referrals must be made using the Unique Referral Link provided by Hostaway.

• Hostaway reserves the right to verify the eligibility of any participant and the validity of any referral.

• Hostaway may request additional documentation or proof to verify eligibility and compliance.

Fraud Prevention

• Hostaway reserves the right to monitor all Program activity and to withhold or cancel rewards if fraudulent, suspicious, or abusive behavior is detected.

• Any attempt to manipulate or abuse the Program, including but not limited to self-referrals, creating fake accounts, or providing false information, will result in immediate disqualification from the Program and forfeiture of any rewards.

• Hostaway's decision regarding fraud prevention and disqualification is final and binding.

Program Communications

• Participants may receive automated or manual email communications related to program updates, referral status, reward eligibility, and account access details (such as portal login credentials).

• By joining the Program, participants agree to receive both operational and marketing communications from Hostaway related to the Referral Program. It is the participant's responsibility to ensure their contact information is accurate and up to date to receive such communications.

Governing Law and Dispute Resolution

• These Referral Terms are governed by and construed in accordance with the laws of Finland.

• Any disputes arising out of or in connection with the Program shall be subject to the exclusive jurisdiction of the courts of Finland.

Program Changes and Termination

• Hostaway reserves the right to modify, suspend, or terminate the Program or these Referral Terms at any time, for any reason, and without prior notice.

• Any changes to the Program or these Referral Terms will be effective immediately upon posting on the Hostaway website or other official communication channels.

• Continued participation in the Program after any changes constitutes acceptance of those changes.

General Terms

• Hostaway reserves the right to disqualify any participant it deems to be in violation of these Referral Terms.

• These Referral Terms represent the entire agreement between Hostaway and the participant concerning the Program and supersede any other promotional representations and communications.

• The Program is subject to all applicable laws and regulations.

• Any provisions of these Referral Terms which by their nature should survive termination shall survive termination, including but not limited to fraud prevention, limitation of liability, and governing law.

Privacy and Data Protection

• Hostaway may process certain personal data provided during the referral process—including name, email address, phone number, and customer account information—for the purpose of administering the Program, verifying eligibility, and delivering rewards.

• The legal basis for this processing is Hostaway's legitimate interest under Article 6(1)(f) of the GDPR, namely promoting customer engagement and administering a fair and transparent referral program.

• We retain data for no longer than is necessary. You have the right to access, correct, or erase your personal data at any time by contacting dpo@hostaway.com.

Contact Information

If you have any questions or concerns about the Program or these Referral Terms, please contact referral@hostaway.com.

By participating in the Program, you acknowledge that you have read, understood, and agree to these Referral Terms.