UpMarket

UpMarket handles guest operations end-to-end, powered by AI, from the first message to checkout, so property managers don’t have to. The platform automates communication, online check-in, identity registration, smart-lock access, upselling, city tax collection, incident handling, and compliance reporting, achieving a 91% automation rate across guest interactions. Guests receive instant, accurate responses 24/7 in 100+ languages through WhatsApp, SMS, email, and OTA channels, with all the necessary information for their stay and any questions they may have. UpMarket manages pre-arrival check-ins in a single platform, including digital contracts and ID registration, submits required information and payments to authorities, automatically distributes access codes, escalates guest issues to the team only when needed, and drives additional revenue through automated upsell offers such as early check-in, late checkout, and local experiences. UpMarket serves 200+ hospitality businesses across thousands of properties, processing millions of guest interactions per year. The platform integrates with Hostaway and 100+ systems, connects in minutes, and requires no changes to existing workflows - Communications Hub (multi-channel: WhatsApp, OTAs, Guest App; merged conversations; unlimited users) - AI Virtual Concierge (91% automation rate, 24/7 instant responses, 100+ languages) - Online Check-In (digital contracts, e-signatures, identity verification, police reporting) - Lock Management (automated access code distribution; Nuki and other integrations) - Guest App (personalized guest experience, upsells, real-time check-in status) - Upsells System (products, services, provider integrations, automated notifications) - City Tax & Deposits (automated calculation and collection) - Compliance & Reporting (Spanish police registration, Portuguese SEF, regulatory automation) - Escalations (manual and automated workflows, response and resolution tracking) - Daily Success Report (hours saved, active reservations, sales, message volume) - Weekly Co-Pilot Report (operational insights, staff performance monitoring)