Tyme Global Technologies

Tyme Global Technologies specializes in delivering advanced AI and communication solutions tailored for the hospitality and short-term rental industries. With a focus on enhancing guest engagement and operational efficiency, Tyme Global integrates virtual agents, voice services, and messaging platforms to streamline communication across every stage of the guest journey. The flagship AI platform, Skye, offers 24/7 multilingual support, handling inquiries, reservations, and service requests with natural voice and chat capabilities. Skye seamlessly connects with property management systems and other key platforms to ensure fast, accurate, and personalized guest interactions. Tyme Global’s technology is designed to reduce response times, improve service consistency, and support staff by automating repetitive tasks. Through partnerships and integrations, including with Hostaway, Tyme Global enables property managers to elevate guest experiences while optimizing internal workflows. - Unlimited concurrent calls and chats, answers all calls within 1 ring, multilingual support (including English and Spanish) - Intelligent call routing based on time of day - Customizable IVR workflows - Real-time voice-to-text transcription - SMS and email integration - Simultaneous outbound message triggering (SMS/email) - Automated scheduling and appointment booking - Real-time API connectivity for live data access - Property-specific scripting - DTMF input handling - Fallback routing to live agents or call centers - Voicemail capture with transcription - Natural language understanding (NLU) - Guest verification using PMS or CRM data - Ticketing system integration (create, update, and escalate tickets) - CRM integration for caller identification and history - Outbound calling via AI agent - Customizable call flows per property or department - Failover logic for platform downtime - Real-time alerts and reporting - Language detection and language-specific flows - PCI-compliant payment capture options (optional) - Call whisper and barge-in support for live agents - Location-specific knowledge base access - Adaptive learning for script improvement - Phone system (PBX) integration for ring groups and extension mapping - AI-based FAQ answering - Promotional message playback - Property-specific emergency escalation logic, and user analytics dashboard