Tyme Global Technologies

Tyme Global, established in 2013 and headquartered in New York, began with a focus on the hospitality sector. Built on a foundation of reliability and service, Tyme Global has evolved into a trusted provider of remote customer support solutions tailored to a wide range of industries, including healthcare, hospitality, and public services. By combining human expertise with advanced technology, Tyme Global creates scalable communication experiences that enhance client engagement, streamline operations, and support business continuity. The company’s integrated voice, messaging, and AI-driven platforms enable 24/7 service across locations and channels. Tyme Global’s team has expanded significantly since its inception, reflecting strong client partnerships and a reputation for consistent delivery. With multilingual capabilities, industry-specific workflows, and a commitment to continuous innovation, Tyme Global remains focused on helping clients achieve operational agility and improved customer satisfaction. - Unlimited concurrent calls and chats, answers all calls within 1 ring, multilingual support (including English and Spanish) - Intelligent call routing based on time of day - Customizable IVR workflows - Real-time voice-to-text transcription - SMS and email integration - Simultaneous outbound message triggering (SMS/email) - Automated scheduling and appointment booking - Real-time API connectivity for live data access - Property-specific scripting - DTMF input handling - Fallback routing to live agents or call centers - Voicemail capture with transcription - Natural language understanding (NLU) - Guest verification using PMS or CRM data - Ticketing system integration (create, update, and escalate tickets) - CRM integration for caller identification and history - Outbound calling via AI agent - Customizable call flows per property or department - Failover logic for platform downtime - Real-time alerts and reporting - Language detection and language-specific flows - PCI-compliant payment capture options (optional) - Call whisper and barge-in support for live agents - Location-specific knowledge base access - Adaptive learning for script improvement - Phone system (PBX) integration for ring groups and extension mapping - AI-based FAQ answering - Promotional message playback - Property-specific emergency escalation logic, and user analytics dashboard