Trellis

As short-term rental portfolios grow, operations fragment across dozens of disconnected tools and stakeholders: guests, cleaners, maintenance crews, vendors, and homeowners. Messages get missed, tasks slip, and handoffs drop, so service quality and reviews suffer.

Trellis unifies operational data into one platform, then deploys AI agents that execute the work. The platform spans a unified inbox (messages and calls across all stakeholders), task and workforce management, homeowner CRM, guest portal, smart-home management, supply chain, and accounting. Trellis agents connect everywhere a team works: chat, internal coms (ex: Slack), WhatsApp, phone, e-mail, SMS, ops, pricing and 200+ tools. Trellis can create tasks, assign workers, send messages, make calls, analyze data, build reports, and run multi-step workflows end to end.

The result: nothing falls through the cracks, procedures run as software around the clock, and documentation, claims, and financial tracking close the loop on every incident.

Features

• Unified Inbox — Multi-channel guest messaging (OTA, email, SMS, WhatsApp, including groups, and voice)

• AI Operations Agents — AI messaging, phone calls, and autonomous issue triage

• Automatic task creation and dispatch — Worker assignment, scheduling, and route planning

• Task and workforce management — Cleaning, maintenance, and inspections

• Reservation and property management

• Homeowner CRM and owner statements

• Guest portal and self check-in

• Smart lock and smart home management

• Inventory management — Multi-warehouse stock, low-stock alerts, and automated reordering

• Reviews management

• Knowledge base and guest guidebooks

• Payment links and financial tracking

• Claims management

• Reporting and analytics

• Multi-step workflow automation — Templates and custom AI tools

• 200+ third-party integrations