Stay AI

Stay is an AI guest communication platform built for short-term rental property managers. Stay automates WhatsApp messaging across the entire guest lifecycle from booking confirmation through post-checkout, handling 90%+ of conversations on autopilot. Every property gets its own knowledge base and Stay answers routine questions instantly in any language, flags complaints through sentiment analysis, and escalates only the conversations that need a human. When Stay doesn’t know an answer, it asks the property manager, learns the response, and never asks again. Stay syncs reservations directly from the PMS, so guest conversations are always tied to the right booking, property, and check-in window. Property managers get back the hours lost to repetitive guest messages, while guests get faster, more consistent responses on the channel they already use. Pricing is per property, per month — no setup fees, no per-message charges

Features

• AI-powered WhatsApp guest communication

• Fully autonomous guest conversations (no draft approval required)

• 24/7 automated guest support

• End-to-end guest lifecycle messaging (booking confirmation through post-checkout)

• Multi-language guest communication

• Property-specific knowledge base

• Template-driven Q&A knowledge base setup

• Vector database knowledge retrieval

• Self-learning AI with permanent knowledge retention

• Automatic escalation of unknown questions to property managers

• Sentiment analysis for complaint detection

• Real-time WhatsApp escalation alerts

• Conversation tagging

• Issue logging and tracking

• Automatic reminders for unresolved guest issues

• Common issue categorization (cleanliness, maintenance, check-in, noise, etc.)

• Cross-portfolio AI learning

• Native PMS integration

• Automatic reservation synchronization

• Automatic guest contact synchronization

• Guest CRM

• Guest profiles with complete WhatsApp conversation history

• Guest stay history

• Guest and property complaint history

• Escalation volume tracking

• Property-level performance dashboards

• Automated reporting for property managers and owners

• Knowledge base quality inspection

• Proactive guest upsell recommendations