Propi AI

Propi AI is a hospitality-focused AI platform designed to support property managers with an always-on operational workforce. The platform uses specialized AI agents trained specifically for hospitality workflows, enabling consistent communication, faster issue resolution, and smooth day-to-day operations across guest and vendor interactions. The AI workforce includes a Guest Concierge that responds to guest inquiries, check-in questions, local recommendations, and issue troubleshooting in real time. A Cleaning Coordinator manages cleaning schedules, coordinates with cleaning teams, and automatically creates tasks from incoming messages to ensure turnover readiness and operational visibility. A Maintenance Coordinator triages maintenance requests, communicates with vendors through outbound voice calls or SMS, schedules repairs, and keeps guests informed throughout the resolution process. Together, these agents collaborate continuously to help property managers maintain service quality and operational continuity around the clock. - Multichannel Inbox (Voice, SMS, WhatsApp, Email, PMS) with unified conversation view - AI-to-Human Escalations to ensure accurate guest responses - Round-robin conversation assignment with support for VAs and co-hosts based on preset working hours - Configurable business rules and brand tone settings - Conversational vendor communication via SMS, WhatsApp, or email (no app downloads required) - Analytics dashboard for AI response rate and escalation tracking - Guided AI training tools to continuously improve automation performance