INTO AI

INTO is an AI concierge that lives inside the property manager's inbox. INTO reads incoming guest messages and drafts polished, on-brand replies in seconds, handling over 80% of routine conversations, from check-in instructions to local recommendations, so teams can focus on guests who need a human touch.

INTO works at three levels of autonomy: Agent Assist offers smart suggestions while the team stays in control, Copilot generates responses agents can approve or edit, and Autopilot answers guest questions around the clock. A property Knowledge Base learns each listing and Playground lets teams test scenarios before going live.

Beyond messaging, INTO turns conversations into revenue by identifying unsold orphan nights and filling them with targeted offers, suggesting upsells, replying to reviews, and communicating in each guest's language. For larger portfolios, INTO Advantage adds fully managed, 24/7 multilingual guest support from hospitality specialists alongside the AI.

Features

• AI Autopilot for guest messaging

• Copilot AI-suggested replies

• Property Knowledge Base

• Playground scenario testing

• 24/7 automated guest responses

• Orphan night optimization

• Automated upsell suggestions

• Instant multilingual messaging and translation

• Always-on guest personalization

• Smart content and tone adjustment

• Conversation summaries and notes

• Guest reviews agent

• Owner reports

• Performance insights

• Quick setup and onboarding

• INTO Advantage fully managed guest services (AI plus human concierges, 24/7 multilingual)