Conduit

Conduit is an AI-powered support platform tailored for the housing and hospitality sectors. It unifies communication channels—such as Email, WhatsApp, calls, SMS, and live chat—into a single, organized inbox, enabling teams to manage guest interactions seamlessly. By integrating with various Property Management Systems (PMS) and data sources like Google Drive and Notion, Conduit centralizes knowledge, ensuring that teams have immediate access to essential information. Its AI-driven messaging automates routine inquiries, allowing staff to focus on more complex tasks. The platform also offers flexible inbox configurations, enabling the creation of dedicated spaces for different operational areas, each equipped with custom tools to support various contacts effectively. Conduit’s mission is to serve as the single source of truth for every interaction, enhancing service quality, client retention, and operational efficiency. Backed by leading investors and operators globally, Conduit is committed to empowering teams to deliver exceptional support in the property management industry. - Unified Communication: Consolidates all guest interactions across multiple platforms (Email, WhatsApp, SMS, Live Chat) into a single, streamlined inbox. - AI-Driven Automation: Automates routine tasks and workflows, reducing manual work and enhancing operational efficiency. - Real Estate-Specific Design: Built specifically for property management, housing, and hospitality businesses, addressing industry-specific challenges. - Guest Conversations Integration: Centralizes all guest communications from multiple booking channels into a single, organized inbox for seamless support and management. - Calendar Availability Sync: Syncs real-time booking data to manage reservations efficiently and avoid scheduling conflicts. - Listing Information Import: Imports property details to keep listings accurate, up-to-date, and easily accessible for guest inquiries and management. - Workflow Automation: Workflows let you build custom automations that save time, improve consistency, and scale your operations. Whether you're routing messages to the right teammate, sending automated replies, or injecting AI into key steps, workflows give you control over how support flows. - Agent Injection lets you build a custom AI agent directly inside a workflow. These agents appear in the conversation like any other teammate — but behind the scenes, they’re powered by Conduit's AI. - Knowledge Base Integration – AI pulls answers directly from your internal guides and documentation These features collectively enhance operational efficiency, improve guest engagement, and streamline property management processes.