AI guest messaging and automation
Improve guest experience while saving 150 hours per month with AI-generated guest replies and message automations.
HOSTAWAY AI
AI-powered vacation rental software for professional property managers
Save time, increase revenue, and simplify operations with AI-powered vacation rental software for professional property managers.
Get started
4.8
5,500+ Reviews
Get AI Replies free with your subscription
Upgrade your guest experience and save hours daily. Book today and get AI Replies included with your subscription at no additional cost. Don't miss out on this offer that's available for a limited time.
How Hostaway uses AI to automate pricing, messaging, operations, and payments.
AI pricing and revenue management
25.1% more revenue per listing with seamless cross-channel distribution and Dynamic Pricing.
Automated operations
Effortless, 5-star maintenance with automated task management and review insights.
Learn more
Learn more
Payments and compliance
Best-in-class payment integrations and automations to protect you from fraud.
Let Hostaway AI Replies handle your common guest questions
AI features built for short-term rental managers
AI Replies
AI REPLIES
Save 4–5 hours a day on guest messaging
Tired of answering the same guest questions over and over? Let Hostaway's AI Replies draft responses to common questions for you to review and send.
Save 4-5 hours a day from typing the same responses.
Customize AI rules to fit your communication style and property needs.
Add facts to each listing in a Knowledge Base to generate more accurate responses.
Effortlessly translate & scale your guest communication as your business grows.
"I was so impressed with Hostaway's AI Replies feature. The AI generated 12 rules for replies covering check-in/check-out, tone of voice, discounts, and long-term stays, which were very accurate to exactly what we typically respond."
Unique Stays
AI REVENUE MANAGEMENT
Increase revenue by an average of 25% per listing
Supercharge your average daily rate with seamless cross-channel distribution and Dynamic Pricing.
Best, most reliable connectivity with all major OTAs, like: Airbnb, Vrbo, Booking.com, Google, and more.
Earn an average 25.1% more revenue per listing with our proprietary Dynamic Pricing algorithm.
Eliminate empty calendar days with Gap Night settings.
Trigger upsell workflows based on guest sentiment and needs.
Elite partner with Airbnb, Vrbo, Booking.com and more
As the largest PMS in the world, we have the best proprietary data and expertise to optimize your operations.
HOSTING QUALITY DASHBOARD
AI insights that help improve reviews and listing quality
Better reviews means more bookings. Hostaway gives you the insights you need for high-ranking listings, and high-reviewing guests.
Host Quality Dashboard shows scores and highlights areas for improvement, so you can boost guest experience without the hassle of sifting through all your customer reviews.
Review Insights uses AI to analyze sentiment trends in reviews, providing a summary of potential improvements that lead to more positive ratings.
Spot trends faster so you can uphold your hosting status, and prevent penalties or ranking drops from missed guest expectations.
Optimize your listing descriptions with AI to get more bookings.
TASK MANAGEMENT
Automate task management for cleaning, maintenance, and inspections
Effortless, 5-star cleaning and maintenance management with Hostaway's automated Task Manager.
See all your completed, outstanding, and future tasks in one, organized place.
Set up intelligent routing of tasks so your staff know exactly what to do, adapted to your guests' ever-changing schedules.
Create checklists and approval conditions for each property and share with your staff on the Hostaway Mobile App, so your listings are always in 5-star shape.
See how 61% of operators are using AI to win in 2026
Discover the data-driven playbook for more bookings, with insights from 326 operators worldwide.
Get started
PAYMENTS AND PROTECTIONS
Automate payments and fraud protection for vacation rentals
Best-in-class payment integrations, automations and AI fraud protections so you can set it and forget it.
Integrations with most popular payment systems around the world like Stripe, AuthorizeNet, and ChargeAutomation.
Set smart messaging rules to automatically notify guests to update their payment methods following a failed payment.
Set and forget payment collection by scheduling automated payments.
Hostaway Wins Silver Stevie® for AI-Powered Customer Service
We're thrilled to announce Hostaway has been recognized with a Silver Stevie® Award for our AI-driven, people-first approach to customer service. Discover how our blend of smart automation and human support sets a new standard — read the full story here.
Maximize every minute and every listing
Time is money, and automating every aspect of your business helps you grow, without increasing headcount.
60
minutes saved per reservation
25%
more revenue per listing with Dynamic Pricing
93%
guest and staff messaging automated with AI
Trusted by 10,000+ property managers
Tens of thousands of property managers on the platform, informing best practices and benchmarks
Highest-status OTA connections
Airbnb, Vrbo, Booking.com, Google, and more—built to eliminate double bookings and keep listings accurate
Award-winning 24/7 phone support
24/7 phone support with a reputation for fast, human help
Top-rated on Capterra, G2, and Trustpilot
The best-reviewed PMS experience across third-party sites like Capterra, G2, and Trustpilot
FAQs
What information does AI Replies use to draft responses?
Our AI uses information from your listings and reservation details, ensuring every message is relevant and personalized.
Can I trust the responses?
Yes. AI Replies only pulls data from your Hostaway account's listings and reservation details. You have full control to review or fine-tune each response before it's sent. No messages are sent automatically without your approval.
Is AI Replies available for all users?
Yes. AI Replies is available to all users upon request. There is no add-on fee.
Will AI Replies send messages on its own?
Not yet. AI Replies drafts responses to common questions for you to review and send.
How do I get started with AI Replies?
Simply request access through your Hostaway dashboard or contact our support team. We'll guide you through the setup process.
Ready to find out how Hostaway can transform your business?
