Many Airbnb hosts have increased their daily rates and occupancy by setting up booking.com. While Booking.com is the hidden gem in this industry, it can be complex for the first-time user.
This guide will tell you everything you need to know about setting it up. We assume that you're an experienced Airbnb host already, so we will use terminology familiar to you.
Booking.com, unlike Airbnb, gives you all the power to determine your own rules. It's extremely flexible and allows you to choose exactly how it should work. Many experienced Airbnb Hosts choose the default settings, which can be confusing. Here are the main differences.
Generally not. Airbnb charges a 3% fee for guests who use a credit card with a currency other than USD. They charge a Host fee of 3% and a Guest fee of 8-12%. A booking on Airbnb will cost 11-18%. On Booking.com, the fee is fixed at 15% with no hidden costs.
While it's possible to do it manually with a few properties, once you have more than 3 it's highly recommended you use a channel manager such as Hostaway to manage rates, reservations and payments.
When setting up booking.com, there are many options available. We will go through them and recommend the best options for your property.
Under policies, you can set up one or several policies. Depending on your needs, we recommend you set up at least the following.
Cancellation and rate policies
Strict 14 days
Under Guest Payment Options choose Credit Card
Credit card types
We recommend using these fees to allow for more flexiblity and control
Make sure you set up the following information.
These are extremely powerful tools to get you higher up in search rankings. If you provide wifi or parking to everyone, make sure you provide them to regular booking.com users as well! You can also set up early check-in or late check-out based upon availability.
Once you have these policies in place and have connected Hostaway, it's very easy to manage your guest experience. When a new user makes a reservation, their credit card details will be uploaded to your Stripe account.
Make a pre-authorization for the card
Communicate all fees and deposits to the guest
Charge the guest
Here's a great advantage of using booking.com. If the guest never shows up, you can charge them the full amount but do not have to pay booking.com any commissions! In Hostaway you can report a guest as a no-show. This means you will not have to pay commissions. Be careful though: if the guest actually shows up, you may be banned from using booking.com, so make sure you only use it when you're 100% sure the guest will not use the booking.
Here's the good news: the better a client you are to booking.com, the better they are to you!
Automatic property uploads
Non-refundable rates only