How to Contact VRBO Support

Running a short-term rental business on Vrbo as a host or property manager isn’t always straightforward.

Managing your Vrbo listings and handling guest issues can quickly get complicated, and when problems arise, knowing how to contact customer service is crucial for keeping your property and business running smoothly.

This blog walks you through everything you need to know about reaching Vrbo support — how to get the right help for your property or short-term rental issues and what to expect when dealing with Vrbo owner customer service. Understanding the process can save you time, reduce frustration and help you resolve problems efficiently.

Why You Might Need Vrbo Customer Support

There are countless situations where you might need to contact Vrbo:

• Your listing isn’t showing on the site.

• A guest is requesting a last-minute refund.

• You’re locked out of your account.

• Payments aren’t processing correctly.

• You’ve received a suspicious booking or possible scam.

In these cases, and many others, it’s critical to know the right support channel, how to provide relevant information and when you might be able to solve things yourself via Vrbo’s Help Center

Vrbo’s Customer Support Channels: A Guide to Getting Help

1. Help center (Self-service support)

The Vrbo Help Center is often the best place to start when you're looking for quick answers to common questions about your account, bookings, payments, platform policies or how to manage your Vrbo listings.

It’s designed as a comprehensive self-service support system where both travelers and hosts —including property managers — can access guidance without needing to immediately contact Vrbo customer service.

To use it, simply:

• Log into the Vrbo website.

• Click the “Help” button at the top of the homepage.

• Select the most relevant category: Traveler Help, Owner Help, Property Manager Help or Trust & Safety

Depending on your role, you’ll be guided to tailored content. Within each category, users will find step-by-step instructions, subtopics and informative articles that allow them to troubleshoot independently.

For instance, the Owner Help section includes detailed articles on:

• About scams: Phishing, smishing and vishing

• Collection and remittance of taxes and lodging taxes

• Cancel a guest's reservation as a host

• Manage your rates and discounts

• Refund a guest without canceling the reservation

2. Live chat support

If the Vrbo Help Center doesn’t provide the solution you're looking for, the next best option is to use the chat support feature, especially for issues that require more personalized assistance but aren’t urgent enough to justify a phone call.

To access the chat:

• Go to the Help Center on the Vrbo website

• Scroll to the bottom of the page and click on “Contact Us.”

After identifying your role — such as traveler, owner or property manager — and selecting the subject of your issue, you’ll be presented with relevant articles and the option to continue via chat. The conversation begins with a virtual assistant that’s programmed to help with standard topics like cancellations, payments, refunds or general reservation questions.

However, if your issue requires further review, the system will transfer you to a live customer support team member who can offer more detailed help. This support option is particularly effective for resolving things like booking errors, partial refund requests, calendar or listing updates that aren’t saving correctly or when a guest inquiry needs clarification.

It's a convenient way to get timely, helpful responses from the Vrbo customer service team without the need to wait on hold.

3. Phone support

For time-sensitive issues, Vrbo’s phone support is your best option. This method provides direct access to a support agent who can assist you in real time. It is particularly useful for serious concerns like account lockouts, fraud, double bookings or last-minute cancellations.

To speak to someone:

• Go to the Help Center

• Select your role and issue

• Choose "Call" as your contact method.

You will be provided with a phone number specific to your region. Vrbo’s customer service is available by phone 24 hours a day, seven days a week.

How to Get Faster Support from Vrbo

Be clear and specific about the issue

When reaching out to Vrbo customer service, provide a concise summary of the issue. Start by stating exactly what happened, when it occurred and what kind of assistance you need to resolve it. Avoid vague language like “something went wrong.” Instead, say:

“A guest cancelled their booking two days ago, but the payment hasn’t been refunded yet. I’d like to confirm whether the refund is being processed.”

This makes it easier for the customer support representative to understand your situation and offer a relevant solution, especially if you’re reaching out via chat or phone.

Use the right channel

Vrbo offers multiple contact methods and using the correct one for your issue can save you time:

• Use the Help Center for self-service support on topics like listing setup, cancellations or Vrbo policies.

• Use chat support for medium-urgency concerns like unclear fees or guest messaging issues.

• Use the phone number listed for your region if you need urgent help. For instance, if your account is locked or a booking conflict needs to be resolved fast.

Picking the right contact support option ensures your issue reaches the appropriate Vrbo customer service team without unnecessary back-and-forth.

Have all your information ready in advance

When you contact Vrbo, especially by phone, having the right details on hand can prevent delays and avoid long waits. Prepare these details beforehand:

• Reservation ID or listing ID

• Guest name and booking details

• Screenshots or images showing the issue (e.g., calendar not updating, app error messages)

• Login credentials or the phone number associated with your Vrbo account

This not only helps the customer support team identify your issue quickly but also reduces the chances of being transferred multiple times.

Stick to one support thread

When you contact Vrbo through chat or begin a support conversation, it’s best to keep everything within the same thread. Opening new chats or starting multiple messages for the same issue can create confusion, especially if different agents are involved.

Keeping your communication in a single thread helps the customer support team review your case history easily, access relevant details and provide a faster, more accurate resolution — without making you repeat the entire situation.

Call during off-peak hours

If you're planning to contact customer service by phone, timing matters. While Vrbo operates 24/7, peak times — like weekends, Mondays or holiday weeks — can mean longer wait times. If your concern isn’t extremely urgent, consider calling:

• Early mornings (before 9 a.m.)

• Mid-week (Tuesday–Thursday) evenings

• Late evenings (after 9 p.m.)

This small adjustment can help you avoid unnecessary delays and get faster access to the support team.

Getting Help Without the Headache

Contacting Vrbo customer service doesn't have to be a hassle — as long as you know where to go and what to say. With a bit of preparation and a clear understanding of the platform’s support structure, you can resolve most issues quickly and efficiently.

So whether you're trying to fix a listing issue, manage a reservation, respond to a guest request or deal with an unexpected glitch, you’ll know exactly how to contact Vrbo support and get the answers you need.

Just remember:

• Use the Help Center for most informational needs

• Chat for mid-level support or ticket follow-ups

• Call for time-sensitive or security-related problems

And always keep your details handy — because the right information can make all the difference when you're looking for help.

FAQs

1. How do I contact Vrbo customer service if I can't log into my account?

If you’re unable to log into your account, start by selecting “Forgot Password” on the Vrbo login page. If this doesn’t work, go to the Help Center, click on “Contact Us” and choose “Call” as your way to get in touch.

Vrbo’s customer service team can verify your identity using the phone number or email associated with your account and help you regain control of your account.

2. Is there a Vrbo customer service email I can use for support?

Vrbo does not currently provide direct email assistance for customer service. Instead, they offer 24/7 help through the Help Center, live chat and phone.

Depending on the nature of your inquiry, you can choose the most appropriate way to reach out by selecting your issue type and role in the “Contact Us” section on the Vrbo website.

3. What should I do if my payment or refund hasn't been processed?

If you’re expecting a payment or reimbursement and haven’t received it, check your guest stay information and payout settings via your Vrbo account. If the issue persists, visit the Help Center for articles about refund timelines, then use chat or phone assistance to contact Vrbo customer service.

Be ready with your confirmation number, guest details and screenshots if available to help the customer support team assist you more efficiently.