6 Hostaway AI Features That Save Time and Drive Revenue

AI is no longer just a buzzword — it’s a competitive advantage. At Hostaway, we’ve embedded AI into the core of our vacation rental software to help property managers do more with less. 

From guest communication to review insights and dynamic pricing, our tools help you automate the routine and optimize the essential.

Here’s how Hostaway users are harnessing AI to streamline operations and boost profits.

1. Instant Guest Responses with AI Suggested Replies

Managing multiple guest conversations can be a full-time job. Hostaway's AI Suggested Reply feature makes this easier than ever. 

Integrated directly into the Unified Inbox, this tool generates personalized replies using ChatGPT, tailored to each reservation and your past communication style.

In fact, more than half of our users send the suggested replies without making any edits — a testament to the quality and relevance of the responses.

2. Boost Reviews and Rankings with AI-Powered Guest Insights

Better reviews lead to more bookings — and Hostaway helps you get both. With the Host Quality Dashboard, you’ll get a clear performance score along with actionable insights to improve your guest experience.

Use Review Insights AI to automatically analyze sentiment trends across your reviews. Spot issues early, identify what guests love (or don’t), and make improvements that translate into higher ratings and better OTA rankings — all without manually combing through feedback.

Plus, with AI-optimized listing descriptions, you can further enhance your appeal and increase booking conversions.

3. Smart Messaging Automations

With 15 event triggers and 12 conditions, our smart messaging engine takes customization to the next level. Whether you want to upsell an extended stay or remind guests about garbage day, automation has you covered.

Common Use Cases:

• Upsell guests to stay an extra night if the calendar is open.

• Remind guests about trash day or check-out procedures.

• Send entry codes automatically using smart locks based on phone numbers.

These time-saving automations ensure the right message hits the guest at exactly the right time — without you lifting a finger.

4. AI Revenue Management: Dynamic Pricing

Why spend hours collecting competitor data and tweaking your rates when AI can do it for you?

Our Dynamic Pricing tool uses billions of data points to automatically adjust your rates based on real-time demand, optimizing for Average Daily Rate (ADR) and Occupancy Rate (OR). It’s like having a data scientist on your team — minus the salary (or sleep).

5. Smarter Task Management for Teams

Managing cleaning and maintenance schedules across multiple properties can get chaotic — but not with Hostaway’s AI-powered task management.

Here’s what you get:

• Intelligent task routing based on guest check-in/check-out times

• A centralized dashboard showing all completed, outstanding, and upcoming tasks

• Fewer miscommunications and more efficiency for your team

This is AI automation beyond messaging — it’s total property operations simplified.

6. AI-Enhanced Listing Descriptions

Photos may grab attention, but your listing description closes the deal. Hostaway AI helps you write descriptions that are concise, compelling, and conversion-optimized — all with a single click.

Want a different tone? Adjust your preferences and regenerate until it sounds just right. Whether you're listing on Airbnb, Vrbo, or your own website, your property will sound its best.

Unleash the Power of AI with Hostaway

AI isn’t just about saving time — it’s about working smarter. With Hostaway’s built-in AI tools, short-term rental managers can automate the mundane, personalize the essential, and stay ahead of the competition.

Ready to start using AI to power your property management? Book a demo or explore our AI tools today.