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Cybersecurity for Hosts: Keeping your Vacation Rental Business Safe.

Cybersecurity for Hosts: Keeping your Vacation Rental Business Safe.

In today's digital age, laptops and mobile devices have become an integral part of our lives. From communicating with friends and family to managing finances and accessing critical information, we rely on these devices for various tasks. However, with the increasing dependence on technology, the risk of cyber threats such as hackers and malware has also grown. This article discusses cybersecurity best practices, why cyber attacks happen and how you can avoid them.

The Do's and Don'ts

Hostaway's dashboard is a powerful tool that allows you to manage your vacation rental properties efficiently. However, with such convenience comes the responsibility of safeguarding your laptops and mobile devices from potential cyber attacks. In this layman's guide, we'll explore the essential do's and don'ts to keep your devices secure while accessing Hostaway's dashboard.


  • Use Strong and Unique Passwords: And Update them Regularly: The foundation of your device's security starts with a strong password. Create a unique and complex password for your Hostaway account and all your other accounts and devices. Mix uppercase and lowercase letters, numbers, and special characters to make it harder for hackers to crack. Also ensure you update your passwords regularly, ideally every 3 months, and that all new passwords are unique from your previous ones.
  • Enable Two-Factor Authentication (2FA): Two-Factor Authentication adds an extra layer of security. When you log in to Hostaway's dashboard, you'll receive a one-time code on your mobile device or email that you'll need to enter along with your password. This prevents unauthorized access even if someone gets hold of your password. Ensure you have this enabled on all of your other accounts wherever possible.
  • Keep Devices and Software Updated: Regularly update your laptops, smartphones, and tablets to the latest software versions. This includes the operating system and all installed apps, as updates often fix security vulnerabilities.
  • Install Antivirus and Security Software: Invest in reliable antivirus and security software. These programs help detect and remove malware that could compromise your device's security while accessing Hostaway's dashboard.
  • Use only Secure Wi-Fi Networks: Always connect to secure Wi-Fi networks with passwords and encryption. Avoid using public Wi-Fi networks, as they are often unsecured and can be vulnerable to cyber attacks.
  • Verify Hostaway's Website: Before entering your login credentials on Hostaway's dashboard, ensure you are accessing the official website. Check the website's URL and look for the padlock icon in the address bar to confirm it's secure (https://hostaway.com). Do this for all other websites you visit as well.
  • Regularly Backup Data: Back up your data, including Hostaway-related information, to a secure cloud storage service or an external hard drive. This ensures that even if your device is compromised, your data remains accessible and safe.
  • Educate Yourself and Your Team: If you have a team that accesses the Hostaway dashboard, educate them about cybersecurity best practices. Train them to recognize phishing attempts and potential security threats. Consider setting up regular cybersecurity training where you review these tips.


  • Avoid Using Public Devices: Never log in to your Hostaway account, or others, on public computers or shared devices. These devices may have malware or keyloggers that can steal your login credentials.
  • Don't Share Login Credentials: Never share your Hostaway account login credentials with anyone, even if they claim to be from Hostaway support. Legitimate support personnel will never ask for your password.
  • Refrain from Clicking Suspicious Links: Avoid clicking on links in emails, social direct messages, or in text messages claiming to be from Hostaway if you find them suspicious. Phishing emails often try to trick you into giving away your login details.
  • Don't Use Unsecured Websites or Apps: Be cautious when using unknown apps or websites to access Hostaway's dashboard. Only use the official app or website to ensure security.
  • Avoid Using Unsecured Networks: Avoid connecting to unsecured Wi-Fi networks that do not require a password. Hackers can intercept data on such networks, putting your Hostaway account at risk.
  • Don't Auto-Save Passwords: Refrain from enabling auto-save for passwords on your browsers. While it may seem convenient, it increases the chances of unauthorized access if your device falls into the wrong hands.
  • Don't Install Unverified Apps or Extensions: Avoid installing apps or browser extensions from unverified sources. They could potentially compromise your device's security and put your Hostaway account at risk.
  • Avoid Using Jailbroken or Rooted Devices: Jailbreaking (iOS) or rooting (Android) your devices may remove security restrictions and expose them to greater risks. Stick to official, unmodified versions of your device's operating system.

By following these do's and don'ts, you can create a robust defense against cyber attacks while accessing Hostaway's dashboard. Your data and property information will remain secure, allowing you to manage your vacation rentals with confidence and peace of mind. Stay vigilant and prioritize cybersecurity to make the most of Hostaway's platform without compromising your personal information.

What are Cyber Attacks?

Cyber attacks are malicious and intentional actions taken to compromise computer systems, networks, devices, or data, to cause harm, steal information, or disrupt operations.

These attacks exploit vulnerabilities in digital technology to gain unauthorized access, manipulate data, or carry out harmful activities. Cyber attacks can target individuals, organizations, governments, and critical infrastructure, and they come in various forms. Some common types of cyber attacks include:

  • Malware: Malware is a broad term that encompasses various types of malicious software, such as viruses, worms, Trojans, ransomware, and spyware. Malware is designed to infect and disrupt computer systems, steal data, or hold data hostage for ransom.
  • Phishing: Phishing attacks involve deceptive emails, messages, or websites that impersonate legitimate entities to trick users into revealing sensitive information, such as login credentials, credit card numbers, or personal data.
  • Ransomware: Ransomware is a type of malware that encrypts a victim's data, making it inaccessible until a ransom is paid. Cybercriminals demand money in exchange for the decryption key.
  • Denial of Service (DoS) and Distributed Denial of Service (DDoS): DoS and DDoS attacks overwhelm a target's computer systems or network with an excessive amount of traffic, causing services to become unavailable to legitimate users.
  • Man-in-the-Middle (MitM) Attack: In a MitM attack, an attacker intercepts communication between two parties to eavesdrop, steal information, or alter the communication without either party's knowledge.
  • SQL Injection: SQL injection attacks exploit vulnerabilities in web applications that do not properly validate user inputs. Attackers can manipulate the application's database and potentially gain unauthorized access to sensitive data.
  • Zero-Day Exploits: Zero-day exploits target previously unknown vulnerabilities in software or hardware that the vendor has not yet patched. Cybercriminals can use these exploits to gain control over systems before a fix is available.
  • Social Engineering: Social engineering attacks manipulate individuals into divulging sensitive information or performing certain actions through psychological manipulation, deception, or coercion.
  • Password Attacks: Password attacks involve various methods to guess or crack passwords, such as brute force attacks, where attackers try all possible combinations, or dictionary attacks, where they use common words or phrases.
  • Insider Threats: Insider threats involve individuals with authorized access to a system or network who misuse their privileges to steal data, cause damage, or carry out malicious activities.

These are just a few examples of the many types of cyber attacks that exist. As technology advances and cybercriminals become more sophisticated, new attack vectors continually emerge. Cybersecurity measures, including regular software updates, strong passwords, employee training, and network security protocols are essential in defending against cyber attacks and protecting sensitive information.

Why do Cyber Attacks Happen to businesses?

As the short-term rental industry has grown, so has its attractiveness as a target for cybercriminals. Here are some reasons why cyberattacks may occur in the context of Airbnb businesses:

  • Financial Gain: One of the primary motivations behind cyberattacks on Airbnb businesses is financial gain. Cybercriminals may target these businesses to steal sensitive financial information, such as credit card details of guests or hosts. This stolen data can be sold on the dark web or used for fraudulent activities, leading to monetary profits for the attackers.
  • Sensitive Information: Airbnb businesses store a considerable amount of personal and financial information about guests and hosts. Cybercriminals may attempt to breach their systems to obtain this data for identity theft, blackmail, or other malicious purposes.
  • Ransom and Extortion: Ransomware attacks have become prevalent in various industries, including short-term rental businesses. Cybercriminals can deploy ransomware to encrypt critical data on the Airbnb platform, demanding a ransom from the business in exchange for the decryption key.
  • Competitive Advantage: In some cases, competitors or individuals with malicious intent may target Airbnb businesses to gain a competitive advantage. They may attempt to steal confidential information or sabotage the business's reputation.
  • Hacktivism: Hacktivist groups or individuals with ideological motives may target Airbnb businesses to draw attention to certain social or political issues. These attacks may involve defacing the company's website or leaking sensitive information as a form of protest.

In Conclusion:

Cyberattacks are a serious and evolving threat to Airbnb businesses. The motivations behind these attacks vary, from financial gain to hacktivism and data theft. To protect against such threats, businesses must prioritize cybersecurity measures, including regular updates, strong passwords, and employee training. Being proactive in addressing vulnerabilities is essential to safeguard data and maintain the trust of guests and hosts. Stay vigilant and informed to defend against cyber risks effectively.

Ready to find out how Hostaway can transform your business?

Hostaway is proud to support thousands of Property Managers and Airbnb Hosts Around the world. We take pride in being Top Ranked in Vacation Rental Software Review Sites: Capterra, G2, Software Advice, Trust Pilot, to name just a few! Check out our reviews and read the Hostaway Case Studies from real successful and growing Short-Term Rental Managers!