Airbnb reviews aren't just for guests– hosts have the opportunity to review their guests as well. This can be particularly useful for hosts looking to screen potential problem guests. However, writing these reviews can sometimes feel stressful and time-consuming, leading some hosts to skip this step.
Reviewing your guests is not only a nice gesture of appreciation for your guests but can help improve your Airbnb listing. Let us help you make this chore a breeze while still sounding authentic.
You have up to 14 days after checkout to submit your review. Remember, you can also review any reservations canceled on or after the day of check-in (starting at 12:00 AM in your listing's timezone).
Your reviews will be posted as soon as you and your guest submit them or when the 14-day period ends, whichever comes first.
After the stay you’ll receive an email from Airbnb inviting you to leave a review for your recent guest. Inside the email you'll find a link that takes you straight to the 'Reviews' page, so you can share your experience with the community. If the link isn’t in your email, don’t worry—you can still write a review directly on Airbnb by visiting the 'Today' section or checking your 'Airbnb Messages'.
Writing a review for your Airbnb guest is a valuable step you shouldn't skip. If the stay was positive, a favorable review might inspire your guest to reciprocate, enhancing your listing’s reputation. On the other hand, if the experience was less than ideal, sharing an honest review can serve as a helpful heads-up for your fellow hosts.
Note: If you need to step away you can save your progress by clicking "Save and exit." This way you can resume exactly where you left off. Just remember that you must complete and submit the review within 14 days after checking out of your stay.
Only guests can leave reviews for Experiences.
To ensure reviews remain honest and fair, Airbnb has set rules about editing reviews once they've been written.
If you're the first to submit your review you can edit it anytime within the 14-day review window up until the other party submits theirs. Once both reviews are in or the 14 days are up (whichever comes first) the reviews are locked in and automatically published and no further edits can be made.
Once your guest leaves it's important not to overlook the power of leaving Airbnb host reviews. Posting reviews showcases your engagement as an active and attentive host and boosts your listing's performance in Airbnb's search rankings. This happens because Airbnb recognizes your listing as actively managed and is likely to promote it more frequently to provide a great guest experience.
When leaving negative feedback, consider using the "compliment sandwich" approach. This strategy involves framing your criticism between two positive comments.
Start with something positive about the guest's stay, follow with your constructive feedback and then end on another positive note. This method helps soften the impact of the critique and can make your comments seem less severe.
"It was great having [Name] choose our home for their stay. However, they hosted a wild, disruptive party, which was against our house rules. This has created some challenges for us. Nonetheless, I hope they had a pleasant time in [Town]."
"[Name] was a courteous guest upon meeting. Regrettably, they left without reporting damage to our furniture. This oversight has led to unexpected repairs. They were very polite when we addressed the issues."
"I'm thankful to [Name] for selecting our place for their stay. Unfortunately, they checked out much later than agreed upon, causing scheduling difficulties for us. I wish [Name] well and hope they found [Town] welcoming]."
"[Name] was pleasant during their stay. However, we received several noise complaints from neighbors which were quite distressing. They were very kind upon check-out."
"I appreciate [Name] for staying with us. Sadly, they brought extra guests without prior approval, which violated our agreement. Their initial interaction was very pleasant."
"[Name] was respectful during their stay. Unfortunately, they smoked in a non-smoking area, which is against our house rules. This required extra cleaning. I wish them well and hope their stay was enjoyable."
"It was nice hosting [Name]. However, they brought a pet without informing us, contrary to our policy. This caused some issues we had to address. I hope [Name] and their pet had a pleasant stay in [Town]."
"I was happy to host [Name] recently. Unfortunately, they misused some kitchen appliances, leading to damage. They were apologetic when the issue was brought to their attention."
"[Name] chose our home for their getaway, which I appreciate. We faced challenges with communication that led to misunderstandings during their stay. However, their overall demeanor was very friendly."
"Thank you, [Name], for staying with us. However, hosting [Guest's Name] negatively impacted our household. They displayed a lack of regard for our other housemates, causing tension and discomfort within our home. I hope [Name] still managed to enjoy their visit to [Town]."
Once you've posted your review, your job isn't over. The next step is to respond to your guest's review of your hosting. This shows that you are actively engaged and attentive to feedback
Getting a positive review from a guest feels wonderful. Take a moment to reply and thank them—it shows you care and strengthens your connection. Letting them know you’d welcome them back could encourage future bookings and recommendations
"Thank you so much for your kind words, [Guest's Name]! It was a pleasure hosting you. I'm thrilled to hear you enjoyed your stay and everything was to your liking. Looking forward to welcoming you back on your next trip to [Location]! Safe travels and take care!"
Receiving a negative review can be tough, especially when you've worked hard to create a great guest experience. While it's tempting to ignore it or respond negatively, the best approach is to reply professionally and concisely. Start by thanking them for their feedback—this makes you sound like a mature and welcoming host committed to improving.
“Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. Your concerns are important to me and I am working diligently to address the issues you've mentioned. We have taken steps to ensure such problems do not recur in the future. I appreciate your feedback, as it helps us improve our services. If you decide to stay with us again, I can assure you a more pleasant experience.”
“Thank you for bringing your concerns to my attention. I'm truly sorry to hear about your disappointing experience. Your feedback is crucial in our efforts to improve and I want you to know that we take your comments seriously. We are working diligently to address the issues you mentioned to ensure a better experience for our future guests. I hope you might consider staying with us again, allowing us the chance to demonstrate the improvements we've made.”
In some cases, you can get a review removed if you can prove to Airbnb that it violates Airbnb’s Content Policy or Airbnb’s Review Policy. This includes reviews that encompass issues beyond the host’s control, like the weather, are discriminatory, contain hate speech, and/or are inherently false.
If you are not able to get Airbnb to remove a review, however you can still use your opportunity to respond to detail your side of the story.
“Thank you for your review. I would like to address a few points mentioned in your review that do not align with the facts. [Clarify the inaccurate statements made by the guest.]”
While I understand that everyone's experience can be subjective, I'd like to correct a few inaccuracies in your review. [Clarify the false statements made by the guest].
Despite this, I'm pleased to hear you enjoyed [mention any positive aspects of their stay, if applicable].
Review templates will help you write more reviews and reap the benefits of that to your Airbnb vacation rental business. Make sure you personalize each review to the guest/s and you can even combine one or more of these templates to create the perfect review for you.