Thank you for all the great feedback and questions you have been sending us. We apologize for not being able to answer all requests in a timely manner, and made a plan to massively improve our customer support this summer. Due to the rapid development of our software, and the massive amount of advanced features, we weren't always able to document everything. Now we are.
On support.hostaway.com, we have gathered information, FAQ's and user guides that helps you get the most out of our platform. You can search for topics and find guides for frequently asked questions. For new users, we have created a page to help you get started using Hostaway.
As you may have noticed, in the past months we have released new features several times a week. This is not coincidence, nor are we pushing out features without extensive quality control. In fact, we have planned and implemented these for more than a year now.
We knew these requested features that save money and time and increase the revenues of our users were coming. Instead of documenting soon-to-be obsolete features, we decided to document them when they were ready so we could focus on bringing you the most powerful property management system available.
When you "find yourself in times of trouble", here are the steps you can take to find out how a certain aspect of the software works.
These blue toolbars give you an introduction to the page. You can always close them once you've read them.
If you hover on the blue question marks, you will find additional information about the field or feature.
The support forum
This support forum is the best way to find detailed instructions on how to use all of our features.
If you cannot find an answer in the tooltips or the support forum, the most effective way is to send a message to firstname.lastname@example.org either by email or by using the Contact Us form in the dashboard.
When you contact us, please make sure you include the following information:
When you contact customer support, all of our team members get an instant notification. If you do not hear from us immediately, do not worry. If a serious issue is reported, we will work on it with the highest priority and let you know when we have fixed it.
If you send a support ticket to a question answered in the User Guide, we will send you a link to the page that answers the question.
Should you contact an individual member of our team, please be aware that your request may go unanswered. Each of our members get hundreds of messages a day, and using our Support email is the fastest way to get a response.
Thank you for your support!