--- title: "Hostaway Features" description: "The leading all-in-one vacation rental management software for pros. Manage properties, bookings, guests, and revenue from one platform." canonical: https://www.hostaway.com/features/ lang: en-US format: text/markdown --- # Grow your vacation rental business without the busywork *HOSTAWAY FEATURES* Hostaway is a property management system and channel manager built to drive more bookings and automate manual tasks. ## No more double bookings List your short-term rental properties across the top travel platforms, manage everything in one place, and turn more lookers into bookers. - Channel Manager - Multi-Calendar - Unified Inbox - AI Replies - Automated Messaging - Dynamic Pricing - Advanced Reporting - Direct Booking Engine - Guest Portal - Customizable Listings - SMS & WhatsApp - Automated Reviews - AI Revenue Management - Hosting Quality - Task Management - Payments ### CHANNEL MANAGER #### Boost your visibility and watch the bookings roll in - Stop manually updating your listings on different sites. With Hostaway, you can share your properties across the world's top booking channels from one central dashboard. - List once, sync everywhere—Airbnb, Vrbo, Booking.com, Google, and more—with a channel manager partner you can trust. [All Channel Manager features](https://www.hostaway.com/features/channel-manager/) ### Multi-Calendar #### Unified calendar view for the full picture Keep availability accurate everywhere with real-time sync and best-in-class connections. Manage every reservation across Airbnb, Vrbo, Booking.com, Google, and more—without double bookings. - Combined multi-calendar across all channels - Reliable channel manager with premiere/preferred partner status - Unified inbox and reservation management tied to each booking [Get started](https://www.hostaway.com/get-free-demo/) ### Unified inbox #### One inbox for every conversation Handle email, SMS, WhatsApp, and OTA messages in one place. Faster replies lead to better reviews and more rebookings. - AI Replies for fully automated guest messaging - Message templates for check-in, house rules, and FAQs - Assign conversations, track SLAs, and send automated AI Replies to never miss a guest question [See all Communication features](https://www.hostaway.com/features/communication/) ### AI REPLIES #### Save 4-5 hours a day on repetitive questions Let AI draft, refine, and send your guest communications automatically, so every message sounds on-brand, accurate, and personal to the guest's stay. Choose which messages are sent automatically and which you want to review first, reducing message delays to minutes, not hours. [Discover Hostaway AI](https://www.hostaway.com/features/hostaway-ai/) ### AUTOMATED MESSAGING #### Automated messaging With Hostaway's automated messaging templates, you can set smart messaging automations for key moments in your guest's journey. - Send check-in info automatically after booking or a reminder before arrival - Templates can pull guest names and trip details for a tailored experience - Send key updates via email, SMS or WhatsApp for better visibility [Get started](https://www.hostaway.com/get-free-demo/) ### DYNAMIC PRICING #### Price smarter, earn more Let data do the heavy lifting. Dynamic Pricing continuously adjusts rates to hit your occupancy and revenue targets. - AI‑driven pricing recommendations based on demand, seasonality, and comps - Automatically optimize nightly rates to earn, on average, 25.1% more revenue per listing - Guardrails for minimums, maximums, and custom rules by property [Learn more](https://www.hostaway.comhttps://get.hostaway.com/dynamic-pricing/) ### ADVANCED REPORTING #### Clear reporting owners trust Deliver transparent statements and close the books without the month-end scramble. - Automated owner statements and payouts - Save up to 90% of the time spent on end-of-month reporting - Detailed financial reports with filters by property, owner, and channel [Get started](https://www.hostaway.com/get-free-demo/) ### BOOKING WEBSITE PRO #### Drive direct bookings Build a professional direct booking website in minutes. Cut OTA commissions, own the guest relationship, and grow your business with AI-powered SEO and smart marketing tools. - Launch a stunning, conversion-optimized website with expert vacation rental templates, no code needed - AI-powered SEO and built-in blog to rank on Google and drive organic traffic - Smart marketing suite: email campaigns, pop-ups, lead capture, and promo codes - Built-in booking engine with real-time Hostaway sync, instant booking, and secure payments [Learn more](https://www.hostaway.com/features/direct-booking/) ### GUEST PORTAL #### Increase revenue per stay with the Guest Portal - Offer tasteful, timely upsells at key moments in the guest journey. - Deliver clear instructions and self‑service tools guests love. [Get started](https://www.hostaway.com/get-free-demo/) ### Customizable Listings #### Customize your listings for each booking channel Control pricing and content per OTA and keep details consistent wherever guests find you, with property info syncing where supported. - Combined multi‑calendar across all channels - Reliable channel manager with premiere/preferred partner status - Unified inbox and reservation management tied to each booking [Get started](https://www.hostaway.com/get-free-demo/) ### SMS & WHATS APP #### Reach guests where they are Connect with guests on the channels they actually use. Send and receive SMS and WhatsApp messages directly from your inbox, and access your full library of WhatsApp templates — including translations — so every guest gets the right message, in the right language. [Get started](https://www.hostaway.com/get-free-demo/) ### AUTOMATED REVIEWS #### More five-star reviews With Hostaway's Automated Reviews, you can set up customizable templates that automatically reach out to guests after their stay. Never miss an opportunity to collect valuable reviews, consistently deliver the five-star service your guests expect. [Get started](https://www.hostaway.com/get-free-demo/) ### AI REVENUE MANAGEMENT #### Increase revenue by an average of 25% per listing Supercharge your average daily rate with seamless cross-channel distribution and Dynamic Pricing. - Best, most reliable connectivity with all major OTAs, like: Airbnb, Vrbo, Booking.com, Google, and more. - Earn an average 25.1% more revenue per listing with our proprietary Dynamic Pricing algorithm. - Eliminate empty calendar days with Gap Night settings. - Trigger upsell workflows based on guest sentiment and needs. [Get started](https://www.hostaway.com/get-free-demo/) ### HOSTING QUALITY DASHBOARD #### AI insights that help improve reviews and listing quality Better reviews means more bookings. Hostaway gives you the insights you need for high-ranking listings, and high-reviewing guests. - Host Quality Dashboard shows scores and highlights areas for improvement, so you can boost guest experience without the hassle of sifting through all your customer reviews. - Review Insights uses AI to analyze sentiment trends in reviews, providing a summary of potential improvements that lead to more positive ratings. - Spot trends faster so you can uphold your hosting status, and prevent penalties or ranking drops from missed guest expectations. - Optimize your listing descriptions with AI to get more bookings. [Get started](https://www.hostaway.com/get-free-demo/) ### TASK MANAGEMENT #### Automate task management for cleaning, maintenance, and inspections Effortless, 5-star cleaning and maintenance management with Hostaway's automated Task Manager. - See all your completed, outstanding, and future tasks in one, organized place. - Set up intelligent routing of tasks so your staff know exactly what to do, adapted to your guests' ever-changing schedules. - Create checklists and approval conditions for each property and share with your staff on the Hostaway Mobile App, so your listings are always in 5-star shape. [Get started](https://www.hostaway.com/get-free-demo/) ### PAYMENTS AND PROTECTIONS #### Automate payments and fraud protection for vacation rentals Best-in-class payment integrations, automations and AI fraud protections so you can set it and forget it. - Integrations with most popular payment systems around the world like Stripe, AuthorizeNet, and ChargeAutomation. - Set smart messaging rules to automatically notify guests to update their payment methods following a failed payment. - Set and forget payment collection by scheduling automated payments. [Get started](https://www.hostaway.com/get-free-demo/) ## Hostaway Dynamic Pricing is your perfect pricing strategy, automated ### Data-driven pricing Our sophisticated algorithm draws from billions of data points to recommend optimal pricing for your rentals. ### Fine-tune your strategy Override the defaults to adjust your pricing based on personal preferences — set prices by limits, minimum/occupancy strategies, 1-3 year calendar view, and saved events. ### Available in 600+ markets worldwide ## Customer stories “Hostaway's Dynamic Pricing tool has provided a good experience. Its direct integration with other Hostaway features makes pricing optimization a breeze.” — Jeremy Warden, Co-Founder at BNBCalc “We focus on systems to give our guests all the tools they need. We pride ourselves on our quick response time, making sure to be available to guests despite hosting remotely.” — Jacob & Elissa, Co-Founders at Rent Live Play Ranked in the **top 1%** of Airbnb homes “For me, Hostaway is the most complete Channel Manager on the market, and I am very, very satisfied.” — Matthieu M., Founder at Manasteos Grew portfolio from **8** to **80** properties ## Why professional managers choose Hostaway ### Trusted by 10,000+ property managers Tens of thousands of property managers on the platform, informing best practices and benchmarks ### Highest-status OTA connections Airbnb, Vrbo, Booking.com, Google, and more—built to eliminate double bookings and keep listings accurate ### Award-winning 24/7 phone support 24/7 phone support with a reputation for fast, human help ### Top-rated on Capterra, G2, and Trustpilot The best-reviewed PMS experience across third-party sites like Capterra, G2, and Trustpilot ## Quick and easy to set-up Switch to Hostaway and get up and running in your first session with our onboarding experts. [Get started](https://www.hostaway.com/get-free-demo/) ## FAQs ### What makes Hostaway the best short-term rental property management software? Hostaway combines enterprise-grade channel management, a powerful PMS, and automation to streamline every part of short-term rental operations. Sync listings, rates, and availability across Airbnb, Vrbo, Booking.com and more, prevent double bookings, and centralize guest messaging. Automate up to 90% of communications and workflows, leverage dynamic pricing and analytics to boost revenue, and accept secure payments. With robust integrations, owner/guest portals, and a mobile app, Hostaway scales from a few units to thousands. ### Which OTAs and marketplaces does Hostaway support? Hostaway has preferred and premier status with major OTAs like Airbnb, Vrbo, Booking.com and Expedia. Additionally, Hostaway syncs with regional and niche OTAs via the Hostaway Integrations Marketplace. Hostaway's open API supports advanced connectivity with virtually every platform. ### How fast does Hostaway's channel manager sync prices and listing details across OTAs? Updates are processed in near real time thanks to Hostaway's premier and preferred partnerships with major OTAs. Actual timing depends on each OTA's API and throttling rules. API connections are fastest; iCal is calendar-only and updates on scheduled intervals ### What benefits does Hostaway's unified inbox offer for guest communication? Hostaway's unified inbox centralizes messages from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp in one place, preventing missed inquiries and speeding response times. Automations handle up to 90% of routine replies, templates ensure consistency, and smart routing assigns conversations to the right team. With conversation histories, internal notes, and mobile access, teams collaborate efficiently, deliver timely, personalized support, and boost review scores and conversion. ### Will I own my guest relationships and data? Yes. Own your guest journey and data to drive repeat visits and upsells. ### Do you offer dynamic pricing? Yes. Automatically optimize for revenue and occupancy across seasons and events—customers earn 25.1% more revenue per listing on average. ### Can I manage everything from one place? Yes. Stop bouncing between OTAs—manage reservations and messages centrally, and keep data synchronized across channels. ### Does Hostaway sync messages from Airbnb, Vrbo, and Booking.com? Yes. OTA message APIs flow into the unified inbox so you can read and reply without switching platforms. ### How easy is it to switch to Hostaway? Switching is easy with 24/7 phone support and guided onboarding. ### What outcomes should I expect? More bookings and occupancy, a stronger brand with more repeat stays, lower commission costs, and less manual work. ## Ready to find out how Hostaway can transform your business? [Get started](https://www.hostaway.com/get-free-demo/) [Get pricing](https://www.hostaway.com/pricing/)