--- title: "Hostaway AI - AI-Powered Vacation Rental Software" description: "Hostaway AI for vacation rental property management" canonical: https://www.hostaway.com/features/hostaway-ai/ lang: en-US format: text/markdown --- # AI-powered vacation rental software for professional property managers *HOSTAWAY AI* Save time, increase revenue, and simplify operations with AI-powered vacation rental software for professional property managers. ## Get AI Replies free with your subscription Upgrade your guest experience and save hours daily. Book today and get AI Replies included with your subscription at no additional cost. Don't miss out on this offer that's **available for a limited time.** [Get started](https://www.hostaway.com/get-free-demo/) ## How Hostaway uses AI to automate pricing, messaging, operations, and payments. ### AI guest messaging and automation Improve guest experience while saving **150 hours per month** with AI-generated guest replies and message automations. ### AI pricing and revenue management **25.1% more revenue per listing** with seamless cross-channel distribution and Dynamic Pricing. ### Automated operations Effortless, 5-star maintenance with automated task management and review insights. ### Payments and compliance Best-in-class payment integrations and automations to protect you from fraud. [Learn more](https://www.hostaway.com/get-free-demo/) ## Award-winning AI features We're thrilled to announce Hostaway has been recognized with a Silver Stevie® Award and a Shortyz for our AI-driven, people-first approach to customer service. ## Let Hostaway AI Replies handle your common guest questions ## AI features built for short-term rental managers ### AI REPLIES #### Automate up to 90% of guest communication Tired of answering the same guest questions over and over? Let Hostaway AI Replies respond on your behalf. - Save 4-5 hours a day from typing the same responses. - Customize AI rules to fit your communication style and property needs. - Add facts to each listing in a Knowledge Base to generate more accurate responses. - Effortlessly translate & scale your guest communication as your business grows. [Get started](https://www.hostaway.com/get-free-demo/) ## Customer story “I was so impressed with **Hostaway's AI Replies** feature. The AI generated 12 rules for replies covering check-in/check-out, tone of voice, discounts, and long-term stays, which were very accurate to exactly what we typically respond.” — Anastasia Tara, Unique Stays ### AI ESCALATIONS #### Surface negative guest conversations before they escalate Are you discovering guest issues too late? Let Hostaway AI Sentiment and Escalations help you surface negative conversations faster and act before problems grow. - AI Sentiment detects whether conversations are positive, neutral, or negative. - Filter escalated conversations in the Inbox and prioritize what needs attention first. - Help prevent poor guest experiences and negative reviews with faster intervention. - Use AI Escalations to decide what should be escalated for immediate attention. [Get started](https://www.hostaway.com/get-free-demo/) ### AI REVENUE MANAGEMENT #### Increase revenue by an average of 25% per listing Supercharge your average daily rate with seamless cross-channel distribution and Dynamic Pricing. - Best, most reliable connectivity with all major OTAs, like: Airbnb, Vrbo, Booking.com, Google, and more. - Earn an average **25.1% more revenue per listing** with our proprietary Dynamic Pricing algorithm. - Eliminate empty calendar days with Gap Night settings. - Trigger upsell workflows based on guest sentiment and needs. [Get started](https://www.hostaway.com/get-free-demo/) ### HOSTING QUALITY DASHBOARD #### AI insights that help improve reviews and listing quality Better reviews means more bookings. Hostaway gives you the insights you need for high-ranking listings, and high-reviewing guests. - Host Quality Dashboard shows scores and highlights areas for improvement, so you can boost guest experience without the hassle of sifting through all your customer reviews. - Review Insights uses AI to analyze sentiment trends in reviews, providing a summary of potential improvements that lead to more positive ratings. - Spot trends faster so you can uphold your hosting status, and prevent penalties or ranking drops from missed guest expectations. - Optimize your listing descriptions with AI to get more bookings. [Get started](https://www.hostaway.com/get-free-demo/) ### TASK MANAGEMENT #### Automate task management for cleaning, maintenance, and inspections Effortless, 5-star cleaning and maintenance management with Hostaway's automated Task Manager. - See all your completed, outstanding, and future tasks in one, organized place. - Set up intelligent routing of tasks so your staff know exactly what to do, adapted to your guests' ever-changing schedules. - Create checklists and approval conditions for each property and share with your staff on the Hostaway Mobile App, so your listings are always in 5-star shape. [Get started](https://www.hostaway.com/get-free-demo/) ### PAYMENTS AND PROTECTIONS #### Automate payments and fraud protection for vacation rentals Best-in-class payment integrations, automations and AI fraud protections so you can set it and forget it. - Integrations with most popular payment systems around the world like Stripe, AuthorizeNet, and ChargeAutomation. - Set smart messaging rules to automatically notify guests to update their payment methods following a failed payment. - Set and forget payment collection by scheduling automated payments. [Get started](https://www.hostaway.com/get-free-demo/) ### Direct booking report See how 61% of operators are using AI to win in 2026 Discover the data-driven playbook for more bookings, with insights from 326 operators worldwide. [Get started](https://share.hsforms.com/1bnoagOtrTkyfjTbAU-v3DA2b8we) ## Elite partner with Airbnb, Vrbo, Booking.com and more As the largest PMS in the world, we have the best proprietary data and expertise to optimize your operations. ## Why professional managers choose Hostaway ### Trusted by 10,000+ property managers Tens of thousands of property managers on the platform, informing best practices and benchmarks ### Highest-status OTA connections Airbnb, Vrbo, Booking.com, Google, and more—built to eliminate double bookings and keep listings accurate ### Award-winning 24/7 phone support 24/7 phone support with a reputation for fast, human help ### Top-rated on Capterra, G2, and Trustpilot The best-reviewed PMS experience across third-party sites like Capterra, G2, and Trustpilot ## FAQs ### What information does AI Replies use to draft responses? Our AI uses information from your listings and reservation details, ensuring every message is relevant and personalized. ### Can I trust the responses? Yes. AI Replies only pulls data from your Hostaway account's listings and reservation details. You have full control to review or fine-tune each response before it's sent. No messages are sent automatically without your approval. ### Is AI Replies available for all users? Yes. AI Replies is available to all users upon request. There is no add-on fee. ### Will AI Replies send messages on its own? Not yet. AI Replies drafts responses to common questions for you to review and send. ### How do I get started with AI Replies? Simply request access through your Hostaway dashboard or contact our support team. We'll guide you through the setup process. ## Ready to find out how Hostaway can transform your business? [Get started](https://www.hostaway.com/get-free-demo/) [Get pricing](https://www.hostaway.com/pricing/)