--- title: "Hostaway vs Guesty - Vacation Rental Software Comparison" description: "Compare Hostaway and Guesty. See features, pricing, and why vacation rental managers choose Hostaway." canonical: https://www.hostaway.com/compare/hostaway-vs-guesty/ lang: en-US format: text/markdown --- # Hostaway users grow **19% faster** than Guesty customers *HOSTAWAY VS GUESTY* Property managers who switched to Hostaway increased their active listings by 44% on average in their first year compared to just 25% for Guesty users. [Get started](https://www.hostaway.com/compare/hostaway-vs-guesty/#demo-form) ## Hostaway is the #1 rated PMS, featuring 24/7 global support - **Hostaway:** 44% - **Guesty:** 25% *Avg. Listing Growth (12 Months)* **based on internal Hostaway customer data, 2024* ## The most reviewed and highest-rated PMS Hostaway is rated 4.8/5 across 5,500+ reviews. Guesty has fewer reviews at a lower overall score. ## 44% Average listings increase in your first year with Hostaway Hostaway was built to scale with you. That's why users switching from Guesty saw an average [44% increase in listings](https://www.hostaway.com/blog/switch-to-hostaway/?utm_source=newsletter&utm_medium=email&utm_campaign=202301_vrma_spring&utm_content=get_in_touch&utm_email=marcus@hostaway.com) in just 12 months — powered by better automation, visibility, and support. ## Customer story "The more I used **Guesty**, the more I realized that, although they have an impressive set of features, they lack in so many different areas." — Abbey Moore, Owner at Indigo Property Services Manages **18 properties** in the Mount Washington Valley with Hostaway [Read the full story](https://www.hostaway.com/case-studies/indigo-property-services/) ## Hostaway vs Guesty Hostaway has long since closed the feature gap with Guesty, while remaining more affordable, better reviewed, and with superior support. ### All-in-one software with full suite of features **Hostaway:** Included **Guesty:** Included ### Pricing **Hostaway:** One monthly rate — Includes all core PMS features **Guesty:** Commission + fixed — Additional monthly costs _Guesty charges additional monthly fees for access to the direct booking site builder, accounting, analytics, Google Vacation Rentals and Marriott._ ### Onboarding **Hostaway:** $500 — Includes all modules **Guesty:** $1,500 — Additional cost for some modules _Guesty has additional onboarding costs for Guesty Communication Services and Accounting add-ons._ ### Contract options **Hostaway:** Save with annual plan — Or stay flexible with month-to-month **Guesty:** 13-month contract — No plan flexibility ### Support **Hostaway:** Award-winning support — 24/7 phone support and dedicated rep **Guesty:** Slow response times — Chat and email-based ### Third-party reviews **Hostaway:** 4.8/5 — 1,460+ reviews **Guesty:** 4.4/5 — 420+ reviews ### Airbnb (Preferred Plus Partner) **Hostaway:** Included **Guesty:** Included ### Vrbo (Elite Partner) **Hostaway:** Included **Guesty:** Included ### Booking.com (Premier Partner) **Hostaway:** Included **Guesty:** Included ### Google Vacation Rentals **Hostaway:** Included **Guesty:** Included ### Hopper **Hostaway:** Included **Guesty:** Included ### Marriott **Hostaway:** Included **Guesty:** Included ### Expedia **Hostaway:** Included **Guesty:** Included ### OTA connection quality **Hostaway:** Direct API connection, real-time sync — **Guesty:** Direct API connection, real-time sync ### Partner marketplace **Hostaway:** 200+ integrations — **Guesty:** 200+ integrations ### Single, scalable software **Guesty:** Guesty Lite: 1-3 listings — Guesty Pro: 4+ listings ## The data is in: Hostaway leads on every review site We analyzed independent ratings from Capterra, SourceForge, and G2 — and Hostaway outperformed Guesty on every platform. Better scores. Happier customers. Proven results. ### Capterra - **Hostaway:** 4.8 / 5 (1,460+ reviews) - **Guesty:** 4.4 / 5 (420+ reviews) ### SourceForge - **Hostaway:** 4.8 / 5 (1,477+ reviews) - **Guesty:** 4.2 / 5 (935+ reviews) ### G2 - **Hostaway:** 4.7 / 5 (338+ reviews) - **Guesty:** 4.6 / 5 (60+ reviews) [Get started](https://www.hostaway.com/compare/hostaway-vs-guesty/#demo-form) ## Hostaway vs Guesty *WHAT YOU SHOULD KNOW ABOUT* ### Guesty buys their customers instead of earning them, and buys their tech instead of building it. Over the past five years, **Guesty** has acquired platforms like MyVR, YourPorter, Rentals United, and more — growing through mergers rather than building from the ground up. While that might expand their feature list, it also creates a fragmented system that leads to slower bug fixes, disconnected experiences, and support teams that struggle to keep up. Hostaway took a different path. **We've earned the trust of thousands of property managers by building everything in-house,** listening to our users, and innovating based on their needs — not investor agendas. That focus on simplicity, reliability, and scalability means you get a platform that works the way you need it to from day one, with fast support and features that actually make your business run smoother. > **Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.** > There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. Not only is Guesty overpriced but their glitches caused us to lose many reservations and have a lot of issues with guests. ### Guesty pushes their team size as a point of superiority. This is a bug, not a feature. **Hostaway** offers the same features as **Guesty** (along with superior support), with only 20% of their team size. This efficiency is passed on to our customers as cost savings, while staying agile and responsive to market changes. Since **Hostaway's**attention is undivided and we've built everything ourselves, Hostaway is: more reliable, releases improvements faster, and is generally first to market with cutting-edge features, like: • Google Vacation Rental Integration • AI-powered guest replies & listing descriptions • Vrbo & Expedia Messaging in your Inbox > **The worst experience, don't waste your money. Try Hostaway, it's much, much better.** > I tried Guesty for Hosts with 2 accounts for almost 2 months. This software doesn't work properly. The calendar goes blank, has a lot of problems and does not work properly. When you send them messages, they answer you after 5-6 hours. They don't have a phone number for contact support. ### Guesty has slower, less knowledgeable support. The majority of bad reviews of Guesty reference slow, unknowledgeable support team. This is driven by the hasty acquisitions and a bloated team size - majority-based in one European time zone. When urgent issues aren't dealt with quickly, you risk losing out on reservations, cutting into your bottom line. Hostaway, on the other hand, has an award-winning, responsibly trained, highly-rated support staff to address your needs whenever, wherever you are. This includes: • A dedicated Customer Success Manager for all customers • A 97%+ customer satisfaction rating • 24/7 phone support • Distribution across 40+ countries > **Stay away from this** > I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues. ### Guesty has complicated pricing, hidden fees, and extra charges for essential features. Guesty turns property management into a constant drain on your wallet. Between their convoluted commission/fixed pricing, costly onboarding, and extra costs for add-ons, Guesty is not only more expensive up front, it continues to bleed their customers at every opportunity. Guesty then continues to charge additional 'hidden' fees on top, like a cancellation fee, and a history of rounding up %'s to the nearest dollar and suddenly increasing their commission percentage. **Hostaway** offers month-to-month contracts – we work hard to earn your business every month. We have a more affordable, transparent monthly fee where all core PMS features are included, and only charge extra for the add-ons you might not need – no hidden fees. > **Save your money** > Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers. I liked the layout of Guesty, but that was it. No phone number for customer service, due to the time change any questions would take half a day to get a response. ### What are the common misconceptions about Hostaway? Some sources claim Hostaway's channel manager does not have real-time sync. This is incorrect. We have the best available, direct API integrations with every OTA we partner with and are measured on it to uphold our top-tier partnership statuses. Some sources also claim that Hostaway has fewer support agents, meaning it might take longer to receive a response. This is also incorrect. Hostaway is the only PMS to offer 24/7 phone support, with a 97% Customer Satisfaction rating. ## Visit any review site to see how happy our customers are *Don't just take our word for it* [Get started](https://www.hostaway.com/compare/hostaway-vs-guesty/#demo-form) ## Growth after switching to Hostaway *REAL-LIFE RESULTS* These are just a few of the successful clients who've seen immediate results switching from Guesty to Hostaway ### CMH BNB USA - 70 — Properties managed - 23% — Growth ### Century 21 Kootenay Homes Canada - 25 — Properties managed - 40% — Direct bookings ### Leisr Stays USA - 85 — Properties managed - 750% — Growth ## Elite partner with Airbnb, Vrbo, Booking.com and more As the largest PMS in the world, we have the best proprietary data and expertise to optimize your operations. ## What customers say after switching from Guesty to Hostaway ### Review 1 Hostaway has made my life easier Truly makes a huge difference in managing multiple properties at once. Their team is top notch and they always respond with a live person response, not AI. Started with Guesty for Hosts as a trial option and ended up with 3 double bookings. Hostaway made sure there were no issues setting up the integrations for every platform. Integration with Google Vacation Rentals is also a huge addition to the platform. ### Review 2 Intuitive product unlike the others Came over from Guesty where NOTHING was working. Hostaway actually syncs properly everywhere and its entire platform is built out in such a way that allows me to run my business. Onboarding was extremely smooth. ### Review 3 Simply BLOWN AWAY Truly a partnership w/ great people! I dreamed of having STRs and unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts, I have felt solo the entire time learning on my own by desperately researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. ### Review 4 Impressed with all the different features I transitioned to Hostaway after using several products (including Guesty and Hospitable) that ended in frustration after not meeting my cohost company's needs. Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth. It was affordable without a significant implementation fee. ### Review 5 Best channel management software Very satisfied. I couldn't manage my three properties across three channels without this software. The best thing they do is assist with the onboarding. Guesty did not help me set it up and It wasn't working correctly under the trial. It was causing more issues than it was fixing. Hostaway stayed with me until I was fully setup. The support team is the bomb! ## Special offer for Guesty customers *#1 VACATION RENTAL MANAGEMENT PLATFORM* Fill in your information to redeem your special offer. ## FAQ ### What are the key differences between Hostaway and Guesty in terms of features and functionality? Hostaway and Guesty are both property management software solutions. They each have robust features that help vacation rental businesses streamline operations. Examples of shared powerful features are task management, dynamic pricing, channel manager, booking engine, direct booking websites, and other tools. Though this might not have always been the case, the feature gap between Guesty vs Hostaway is virtually non-existent. ### Why do property managers choose Hostaway over Guesty? Property managers choose Hostaway property management software because it is supported by 24/7 customer support, while Guesty's support is concentrated in specific, mostly European time zones. Additionally, Hostaway's onboarding is $1000 cheaper than Guesty's and covers all modules featured in Hostaway's property management software (like dynamic pricing and automated task management). ### How do Hostaway and Guesty compare in terms of pricing and flexibility? Guesty mandates 13-month contracts with no plan flexibility. Hostaway on the other hand offers flexible month-to-month plans to support vacation rental managers and owners (although many choose the annual plan to take advantage of the cost savings). ### What types of property managers or businesses are best suited for Hostaway vs Guesty? Hostaway and Guesty both offer enterprise grade tools and user friendly interfaces that are suitable for a broad range of short-term rental property managers. Boasting many of the same features, the choice for property managers often comes down to comparing customer support, pricing models, and how Guesty builds their platform (through acquisitions rather than building in-house). ### How do Hostaway and Guesty handle customer support and onboarding for new users? Both Guesty and Hostaway offer customer onboarding to help in the initial learning curve of using their platforms. The big Guesty vs Hostaway difference is in the cost of onboarding and accessibility to support. Hostaway offers 24/7 email, live chat and phone support, while Guesty offers only email support. Additionally, Guesty's onboarding costs $1500 USD while Hostaway charges $500. ## Ready to find out how Hostaway can transform your business? [Get started](https://www.hostaway.com/get-free-demo/) [Get pricing](https://www.hostaway.com/pricing/)